Diagnostic Coordinator launching and delivering IT surveys for Info - Tech Research Group. Managing client timelines, survey software, deliverables, and results delivery remotely in Canada.
About the role
- Technical Delivery Specialist coordinating cloud ERP projects for Vision33, a global business solutions partner. Connecting sales, technical, and delivery teams while tracking builds, provisioning, and client go-lives across Western Canada.
Responsibilities
- Coordinate client project requests between Regional Sales, Project Delivery, Technical, and Product teams
- Coordinate new opportunities, cloud service quotes, hosting services, system builds, provisioning timelines, and project go-lives
- Facilitate cross-functional discussions to gather accurate technical and project details
- Resolve discrepancies and keep requests moving forward
- Use Smartsheet and Zendesk to collect, reconcile, and share project information
- Support clear, timely communication across internal teams
- Partner with Project Managers to support successful project delivery
- Identify process gaps and recommend improvements
- Work with internal teams to streamline operations and strengthen client success
Requirements
- 3+ years of project delivery experience working with internal and external clients
- Bachelor’s degree in business administration, Computer Systems, or an equivalent combination of post-secondary education and experience
- Strong organization, prioritization, and follow-through skills across multiple workflows
- Strong communication, collaboration, and conflict resolution skills
- Technical aptitude with strong analytical, problem-solving, and troubleshooting skills
- Self-motivated, quick to learn, and able to work independently while managing multiple priorities
- Proficiency with Microsoft Office, including Excel, Word, Teams, Outlook, and PowerPoint
- Exposure to ERP systems, AWS, cloud solutions, or technical infrastructure
- Exposure to SAP Business One is an asset
- Experience with Smartsheet or similar project/task management tools
Benefits
- Paid vacation and leaves
- Retirement savings
- Health and wellness programs
- Training and development
- Meaningful employee perks
- Competitive total rewards program
- Collaborative culture
- Internal mobility opportunities
Job title
Job type
Experience level
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Degree requirement
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