Senior client support consultant helping CIBC, a relationship - oriented bank, improve client service and advisory practices. Coaching leaders, analyzing service trends, and driving operational consistency.
About the role
- Client Service Associate scheduling nurses’ and home support workers’ visits for VON Canada, a nonprofit home and community care provider. Managing referrals, staffing adjustments, and client communications.
Responsibilities
- Assign visits to nurses and home support workers based on local geography and client needs, ensuring continuity of care and following guidelines and planning procedures
- Receive and process client referrals and updates
- Respond to phone inquiries from clients, doctors, service providers, and other agencies
- Manage advanced plans and make daily scheduling adjustments for sick calls, client cancellations, and new client admissions
- Perform related administrative duties
- Collaborate with team members and management to maintain adequate daily staffing levels and forecast weekly staffing needs
- Support clients, nurses, and home support workers to ensure high-quality care
- Adapt to changing priorities while meeting daily and weekly scheduling deadlines
- Protect confidential information about clients, colleagues, suppliers, and VON operations
- Perform other duties as assigned
Requirements
- High school diploma required
- University or college education preferred
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency in MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment; scheduling software such as AlayaCare is an asset
- Experience in a healthcare environment is advantageous
- Previous customer service experience in a contact center environment is an asset
- Experience in a unionized environment is a benefit
- Current and original satisfactory Criminal Records Check
- Personal Protective Equipment (PPE) may be required
- Ability to perform physical activities including lifting, carrying, bending, reaching, kneeling, walking, sitting, standing, climbing stairs, and fine hand movements
- Detail-oriented approach in a dynamic, fast-paced environment
Benefits
- Competitive salaries
- Vacation time
- Paid statutory holidays
- Tiered Benefits (health, dental, LTD) for eligible employees
- Employee Assistance Program
- Defined Benefit Pension Plan with company contribution for eligible employees
- Work-life balance from structured schedules
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and career advancement
- Exposure to new health care technology
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