Client Services Representative handling contract inquiries for DLL, a global asset finance company. Resolving customer issues, managing cases, and processing paperwork in a hybrid Burlington role.
About the role
- Client Service Associate scheduling nurses’ and home support workers’ visits for VON Canada, a nonprofit home and community care provider. Managing referrals, staffing adjustments, and client communications.
Responsibilities
- Assign visits to nurses and home support workers based on local geography and client needs, ensuring continuity of care and following guidelines and planning procedures
- Receive and process client referrals and updates
- Respond to phone inquiries from clients, doctors, service providers, and other agencies
- Manage advanced plans and make daily scheduling adjustments for sick calls, client cancellations, and new client admissions
- Perform related administrative duties
- Collaborate with team members and management to maintain adequate daily staffing levels and forecast weekly staffing needs
- Support clients, nurses, and home support workers to ensure high-quality care
- Adapt to changing priorities while meeting daily and weekly scheduling deadlines
- Protect confidential information about clients, colleagues, suppliers, and VON operations
- Perform other duties as assigned
Requirements
- High school diploma required
- University or college education preferred
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency in MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment; scheduling software such as AlayaCare is an asset
- Experience in a healthcare environment is advantageous
- Previous customer service experience in a contact center environment is an asset
- Experience in a unionized environment is a benefit
- Current and original satisfactory Criminal Records Check
- Personal Protective Equipment (PPE) may be required
- Ability to perform physical activities including lifting, carrying, bending, reaching, kneeling, walking, sitting, standing, climbing stairs, and fine hand movements
- Detail-oriented approach in a dynamic, fast-paced environment
Benefits
- Competitive salaries
- Vacation time
- Paid statutory holidays
- Tiered Benefits (health, dental, LTD) for eligible employees
- Employee Assistance Program
- Defined Benefit Pension Plan with company contribution for eligible employees
- Work-life balance from structured schedules
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and career advancement
- Exposure to new health care technology
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual client service representative handling active equipment - finance contract inquiries at DLL. Resolving customer issues, managing cases and SLAs, and processing related paperwork.
Client Service Assistant supporting BMO Private Wealth advisors and client portfolios. Coordinating account services, meetings, marketing, reporting and compliant day - to - day branch operations.
Client Services Manager supporting private clubs through MembersFirst web and marketing software. Managing client websites, publishing content, and delivering white - glove customer support.
Client Services Officer supporting commercial banking clients at BMO. Resolving service issues, identifying cross - sell opportunities, and coordinating operational initiatives.
SVP leading pharmaceutical client services, strategic marketing, and major account growth for Avalere Health. Managing senior client relationships, teams, forecasts, and integrated brand initiatives.
Client Service Manager coordinating gaming technology support, incidents, budgets, and deliveries for IGT customers in Moncton. Managing customer requirements and cross - functional technology teams across support and project activities.
Spécialiste bilingue soutenant patients et professionnels de la santé pour une société pharmaceutique mondiale. Réponse aux appels, clavardages et courriels, avec signalement des événements indésirables et plaintes qualité.
Client Financial Services Agent managing relations with members and advisors for financial solutions. Ensuring client satisfaction and providing business development support at Desjardins.
Member/client service advisor investigating fraud cases and advising clients on risk avoidance. Maintaining business relationships and ensuring satisfaction in compliance with standards.