Personal Banking Associate serving Alterna, a member - owned Canadian financial institution. Assessing member needs, delivering banking solutions, and supporting branch sales and service goals.
About the role
- Senior Associate in Investor Services at Waystone responsible for processing investor transactions and maintaining client relationships. Engage in compliance, reporting, and operational support tasks with a dynamic team.
Responsibilities
- Receive and process investor transaction documents in accordance with fund documentation requirements such as subscriptions, redemptions, switches and transfers;
- Maintain capital activity tracking report and distribute report to the client(s) on a periodic basis;
- Ensure accurate and timely system output and delivery of client / investor reporting;
- Complete and maintain AML requirements for all investor transactions;
- Provide money movement notification to the client(s) and prepare wire instructions for money movement for fund investor activity;
- Serve as daily client operational contact for investor servicing and maintain good relationship with clients;
- Query, problem and error resolution on a timely basis (with documentation CalQ Risk);
- Develop knowledge of performance calculations (equalization and series of shares);
- Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within Waystone;
- Strictly adhere to established departmental procedures and controls;
- Work on Projects / Ad-hoc tasks as required.
- Demonstrate team player qualities within Investor Services.
- Contact investors whom are outstanding AML / Tax requirements
Requirements
- A minimum of 3 years in an Investor Services role in a Hedge Fund Administrator
- Experience of HWM Mantra would be an advantage
- A university degree (B.A./ B.Sc./ M.B.A.) in Business (preferably specialising in accountancy or another financial-related discipline).
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