Senior Support Operations Manager unifying Systems, WFM, Quality, and Training at Ashby, a company building hiring software. Driving operational rigor, efficiency, and customer self - service.
WW
Policy Administration – Insurance Operations Manager
Posted 3 weeks ago
About the role
- Insurance operations manager designing policy-processing scenarios and grading AI responses. Supporting a leading AI lab’s training of frontier models on insurance reasoning data.
Responsibilities
- Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
- Create processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
- Write “golden” reference responses at experienced insurance-operations quality
- Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
- Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
- Provide written feedback to improve model behavior
- Participate in onboarding office hours and calibration sessions
Requirements
- 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
- Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
- Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
- Ability to translate policy and procedural requirements into precise operational steps
- Excellent written communication, process discipline, and high attention to detail
- Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions
- Experience across multiple P&C lines or insurance platforms
- Billing, premium audit, producer licensing, or forms-management experience
- Experience implementing or testing a policy administration system
- Lean, Six Sigma, project-management, or operations credential
- Experience leading service teams or establishing operational controls
Benefits
- Minimum 20 hours per week (ideally 40+)
- Role starts immediately
- Reasonable accommodations upon request
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Payroll and rewards lead managing global payroll, benefits, HRIS, and people analytics. Supporting APPLY’s AI - powered customer experience consultancy across international consumer and entertainment brands.
Customer Operations Manager leading Aspire Software’s support and professional services teams. Optimizing SaaS customer experience, onboarding, service delivery, and AI - enabled workflows.
Clinic operations manager leading patient service teams and optimizing medical office performance for TELUS Health. Supervising staff, improving processes, and supporting exceptional healthcare experiences.
Partner operations supervisor leading reservation support for Pursuit’s hotels, attractions, transportation, and dining businesses. Coaching teams, managing workflows, and resolving travel - partner escalations.
Senior People Operations Specialist resolving complex HR operations inquiries at Sun Life, a financial security and health company. Managing HR data, compliance, reporting, process improvements, and cross - functional projects.
Traffic signal and roadway lighting manager leading Ontario transportation design, operations, and engineering deliverables. Managing projects, technical teams, utility coordination, and regulatory compliance for Arcadis.
ABM platform operations specialist maintaining Demandbase, Marketo, and LinkedIn campaign systems for TP, a global digital business services provider. Ensuring platform integrity, documentation, QA, and reporting accuracy.
Program Manager leading clinical site resourcing and workforce planning at ICON Strategic Solutions. Managing cross - functional programs, budgets, timelines, risks, and stakeholder communications.
National client operations leader scaling service delivery, retention, and growth for People Corporation’s benefits, retirement, wellness, and HR solutions. Leading geographically dispersed teams across Canada.