Principal AI Platform Engineer building GenAI infrastructure for PointClickCare, a healthcare technology company. Connecting AI systems to products and enabling AI - generated insights in agent workflows.
About the role
- Senior software engineer building internal marketing, sales, and client-operations systems for Wrapbook’s AI production-finance platform. Developing Salesforce integrations, data pipelines, APIs, and AI-native workflows.
Responsibilities
- Design, build, and ship internal applications and services end-to-end with clean architecture and long-term maintainability
- Build and integrate APIs across the marketing, sales, and client operations stack, including telephony, marketing automation, sales engagement, support, and BI
- Ensure reliable handoffs and schema integrity across integrations
- Build and own data pipelines feeding reporting and operational systems
- Extend and maintain the Salesforce platform using Flows, Apex, and Lightning Web Components
- Design AI-native workflows and agents with production guardrails and human-in-the-loop controls
- Translate operator needs into software and challenge incorrect or unsuitable requests
- Observe workflows, build solutions, validate them, ship to production, and iterate
- Own the full development lifecycle from requirements through UAT, release, and iteration
Requirements
- 5+ years of hands-on software engineering experience
- Full-stack, backend, or systems background preferred
- Fluency in one or two modern programming languages, such as Python or JavaScript
- Experience with agentic coding tools, such as Cursor, Claude Code, or Codex
- Fluency in SQL
- Strong data architecture skills, including schema design, data modeling, and pipelines
- Ability to build usable interfaces with UX/UI sense for internal tools
- Experience designing API integrations with schema mapping, error handling, and data fidelity
- Experience building or integrating with Salesforce, including Apex, Flows, and APIs
- Willingness to continue working deeply with Salesforce
- Experience shipping production software with version control, testing, and CI/CD
- Ability to own the full development lifecycle from requirements through UAT, release, and iteration
- Hands-on perspective on where AI and agents create leverage in real workflows
- Bonus: entertainment or project-based industry experience
- Bonus: telephony integration experience, such as Zoom Contact Center
- Bonus: Salesforce certifications
Benefits
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD / $2,025 CAD towards IT set up for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
- Up to $50 USD / $67.50 CAD towards Internet/Cell phone service
- Competitive salary
- Access to a team of creative problem solvers
- Opportunity to see your contributions make large impacts
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