EHS Specialist advancing workplace safety analytics, injury claims, audits, and compliance at LifeLabs, a Canadian healthcare organization. Improving employee well - being through data - driven safety programs.
PU
Member Experience Specialist, Member Service Centre
Posted 2 months ago
About the role
- Virtual Member Experience Specialist providing customer service and support in banking. Engaging with customers through various channels and strengthening relationships.
Responsibilities
- Greet customers and assist customers over the phone, email and chat.
- Establish rapport, address service inquiries and customer concerns.
- Seek opportunities to deepen customer relationships.
- Proactively seek occasions to demonstrate our value proposition.
- Uncover needs and recommend appropriate services and solutions.
- Act as the ambassador for digital and self-service channels.
- Educate customers on the ease and convenience of digital and self-serve channels.
- Refer customers to account managers and external business partners as needed.
- Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services.
- Participate in sales meetings and maintain an accurate history of sales and service activity.
- Support and participate in community initiatives.
Requirements
- Experience in a customer facing role within a fast-paced work environment.
- At least 1-3 years' experience in a financial service role.
- Experience providing customer service in a high-volume remote/call center environment will be highly regarded.
- You have a 'can do' front line/customer service mindset.
- Strong interest in a career in financial services.
- Capacity and passion for learning.
- Strong team orientation.
- Excellent communication and relationship-building skills.
- Keenness to grow and help others.
- A demonstrable interest in community involvement is a must-have!
Benefits
- Flexible Benefits Program pick and choose what works best for you.
- Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
- Vacation, Personal and Wellness time and two Vacation Bonus Days
- Professional development – come to grow your career and develop your skills.
- A supportive, collaborative work environment we’re proud to be a Great Place to Work certified organization.
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