Desjardins business account manager managing complex client portfolios and strategic agreements. Balancing profitability, risk, and satisfaction while driving sales and business development.
About the role
- Account Manager Team Lead growing Zen Educate’s education recruitment platform in Vancouver. Leading commercial teams, district partnerships, city launches, and teacher dispatch operations.
Responsibilities
- Define the region's launch and growth strategy
- Set and achieve ambitious revenue targets
- Own end-to-end delivery of a new city, including planning, hiring, people management, and launch
- Own team performance outcomes and revenue goals
- Manage a personal portfolio of key accounts as business needs evolve
- Monitor team KPIs, identify risks, and ensure monthly deliverables are met
- Lead and coach a commercial team of 2 to 12 Account Managers
- Set expectations, monitor individual performance metrics, and conduct weekly operational 1:1s
- Provide constructive feedback and implement performance improvement plans when necessary
- Share field feedback with Product
- Coordinate educator onboarding and marketing efforts
- Solve compliance issues with Compliance
- Strategize with Sales on district launches and revenue expansion
- Foster strategic partnerships with education leaders and key district accounts
- Improve logistics and operations for dispatching teachers and teaching assistants to schools
- Develop tools, processes, and systems to improve performance
- Adapt to changing startup needs and contribute wherever needed
Requirements
- At least 3 years in a Customer Success Manager or Account Manager role
- 6+ months of peer leadership experience
- Proven track record of hitting/exceeding revenue targets
- Experience managing a portfolio of customer accounts
- Passion for positively impacting education
- Proven ability to act with urgency and do whatever is needed to get the job done
- Ability to lead a commercial team of 2 to 12 Account Managers
- Ability to manage planning, hiring, people management, and launch of a new city
- Ability to collaborate with Product, Educator Onboarding, Marketing, Compliance, and Sales
- Ability to meet compliance requirements of states, cities, and districts
Benefits
- Career progression to higher levels of leadership
- Social impact through education recruitment
- Generous stock option grants
- Personal and professional development
- Mentorship from industry leaders
- Equity compensation
- Bonus
- 20 Paid Vacation Days
- 11 Paid Company Holidays
- Comprehensive medical, dental, and vision insurance
- Sick leave
- Paid biweekly
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Degree requirement
No Education Requirement
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