Community Development Coordinator supporting VON Canada’s Ontario student nutrition programs. Coordinating assessments, grants, training, volunteers, partnerships, reporting, and budgets.
About the role
- HRIS specialist resolving Replicon–Oracle HCM timekeeping and payroll issues. Supporting Seaspan Shipyards’ Canadian shipbuilding operations through triage, correction, escalation, and testing.
Responsibilities
- Monitor Oracle HCM and Replicon integration dashboards for timesheet, time entry, absence, and payroll-impacting issues
- Triage integration errors and HR Helpdesk tickets by reviewing dashboard details, employee records, time entries, approvals, absences, and ticket information
- Identify likely root causes, including missing approvals, incomplete timesheets, absence mismatches, schedule discrepancies, and employee assignment data issues
- Correct basic timekeeping or data issues using approved procedures
- Route complex or unresolved issues to Payroll, HR, Operations, supervisors, BTS Replicon support, or the HRIS functional owner
- Track issue status, document actions, and follow up with resolver groups before payroll processing deadlines
- Communicate with employees, supervisors, timekeepers, Payroll, HR, Operations, and BTS support
- Maintain issue logs, recurring error summaries, and support documentation
- Support testing and validation for integration fixes, dashboard updates, timekeeping changes, and process improvements
Requirements
- Diploma or bachelor’s degree in human resources, Information Systems, Business, or related discipline
- 1-2 years of experience supporting Time & Labor, HRIS, workforce systems, timekeeping, employee services, or HR Helpdesk processes
- Experience with Replicon, Oracle HCM or similar timekeeping applications
- Strong understanding of timekeeping practices for hourly/Trades workforce and overtime rules
- Advanced Excel and reporting skills
- Strong attention to detail and commitment to data accuracy
- Ability to investigate issues using dashboards, reports, ticket notes, and system records
- Good problem-solving skills, including identifying patterns, likely root causes, and escalation paths
- Clear communication skills, including explaining timekeeping issues to non-technical users
- Strong customer service mindset
- Ability to follow documented procedures and recognize when escalation is needed
- Good organizational skills, including tracking multiple open issues and following up before payroll deadlines
- Ability to document recurring issues, update support notes, and contribute to user guidance or process documentation
- Required to obtain and maintain security clearance through the Canadian Controlled Goods Program
Benefits
- Eligible benefits
- 3 weeks’ vacation
- Optional hybrid work schedule after 90 days of onsite work and onboarding
- Extended health care, including paramedical services, massage therapy, speech therapy, mental health coverage, physiotherapy, and more
- Dental care
- Vision care
- $500 personal spending account
- Employee Family Assistance Program (EFAP)
- Competitive total compensation package
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