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LinkedIn Recruiter Post
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Amazon Connect Developer
Posted via LinkedIn Recruiter (not a company profile)
Posted yesterday
About the role
- Design and deploy Amazon Connect contact center solutions, integrate with AWS services, and customize call flows. Collaborate with teams to ensure security, scalability, and compliance.
Responsibilities
- Design and deploy Amazon Connect contact center solutions. Integrate AWS Connect with other AWS services (Lambda, Lex, S3, DynamoDB, etc.). Customize call flows, IVRs, and routing logic using Contact Flows and AWS Lambda. Implement real-time and historical reporting dashboards. Ensure security, scalability, and compliance of contact center solutions. Collaborate with cross-functional teams including DevOps, QA, and customer support. Troubleshoot and optimize existing AWS Connect implementations.
Requirements
- 4+ years of experience with AWS services, including Amazon Connect/Amazon Lex. Strong understanding of contact center operations, Conversation design and technologies. Strong understanding of IVR design principles, call routing logic, and contact center operations. Experience with contact center reporting, analytics, and dashboards. Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda. Experience with AWS IAM, CloudWatch, and API Gateway. Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform. Excellent problem-solving and communication skills. Preferred: AWS Certified Solutions Architect or AWS Certified Developer. Design and Develop Chatbots using Amazon Lex, including intents, slots, and conversation flows. Knowledge of CRM integrations (Salesforce, Zendesk, Service Now etc.). Experience with API integrations and connecting AWS Connect to external systems such as CRMs or databases. Experience working in agile development environments. Experience with omnichannel communication strategies.
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