Project Coordinator supporting medical communications projects at a Toronto agency. Coordinating timelines, documentation, MLR reviews, meetings, billing, and project reporting.
LP
Delivery Manager – Insurance Domain
Posted via LinkedIn Recruiter (not a company profile)
Posted last month
About the role
- Manage release windows and deployment cycles for insurance applications. Coordinate with teams to ensure successful delivery.
Responsibilities
- Forward plan and manage release windows and deployment cycles across a portfolio of business-critical applications, including IICES and its integrated ecosystem. Manage release scope, schedules, dependencies, risks, and quality. Coordinate release content and deployment activities. Lead Release Readiness Reviews, Milestone Reviews, Operational Readiness Assessments, and Business Go/No-Go decision meetings. Produce and maintain deployment plans, implementation procedures, rollback strategies, runbooks, and support transition documentation. Coordinate with development, QA, infrastructure, cybersecurity, application support, vendors, and business stakeholders. Lead and coordinate Go-Live and Hypercare activities. Maintain release repositories, deployment procedures, release calendars, technical dependencies, and stakeholder notification lists. Monitor release performance metrics and identify opportunities for improvement. Participate in Change Advisory Board (LCAB) meetings.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, Engineering, or a related discipline. 10+ years of progressive experience in Release Management, Application Delivery, IT Operations, Project Management, Business Architecture, or Technology Leadership roles. 8-10+ years of experience within large-scale enterprise information systems environments, preferably supporting Financial Services, Insurance, or highly regulated industries. Strong understanding of Policy Administration, Claims Management, Billing, and Insurance Core Platforms, with Guidewire experience considered a significant asset. Demonstrated experience managing complex application portfolios. Extensive knowledge of SDLC, Agile, Waterfall, DevOps, CI/CD, Release Management, and ITIL. Formal training or certification in Project Management, Agile Delivery, ITIL, Business Analysis, Release Management, or Enterprise Architecture is preferred. Proven experience leading enterprise-wide release planning, deployment coordination, production support, and operational governance. Strong understanding of Cyber Risk Assessment (CRA), Security Governance, Compliance Frameworks, Audit Requirements, and Risk Management processes.
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