ArcLight Consulting headquartered in Boston, Massachusetts is dedicated to ensuring that our customers are not only successful with their Cloud Investment, but that they maximize and optimize that investment.
ArcLight’s team of certified experts continuously provide best in class services, guidance and direction to ensure our customer’ success via our established methodology.
Our founding principle is that Customer Service drives Customer Success and putting that into practice creates long-term benefits for customers, employees, partners, and the communities we serve.

ArcLight Consulting

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consultant

ArcLight Consulting is a national enterprise solutions consultancy with over 15 years of experience that provides deep Oracle Cloud expertise. The firm focuses on Oracle Cloud Managed Services, Oracle HCM & ERP updates, solution design, implementation, optimization, and customer success. They offer services like rapid system assessments and are positioned to help organizations maximize and optimize their Oracle Cloud investments; they are part of the Addison Group portfolio.

ArcLight Consulting headquartered in Boston, Massachusetts is dedicated to ensuring that our customers are not only successful with their Cloud Investment, but that they maximize and optimize that investment. ArcLight’s team of certified experts continuously provide best in class services, guidance and direction to ensure our customer’ success via our established methodology. Our founding principle is that Customer Service drives Customer Success and putting that into practice creates long-term benefits for customers, employees, partners, and the communities we serve.

• Provide remote functional support for Oracle HCM Cloud modules within assigned areas
• Respond to and resolve customer support tickets
• Troubleshoot application issues, document findings, and escalate complex problems to Senior Consultants
• Answer business-user questions, provide guidance, and deliver basic end-user training
• Perform routine configuration updates under established guidelines
• Assist with testing patches, quarterly updates, and new functionality
• Document configuration changes, test results, and support procedures
• Monitor assigned applications, analyze recurring issues, and document trends
• Improve application monitoring, automation, and internal support processes
• Support system upgrades, enhancements, and small-scale requests for new functionality
• Assist with data validation, reporting updates, and interface troubleshooting
• Collaborate with internal teams and Oracle Support to resolve issues
• Maintain accurate records of customer interactions and ticket progress
• Communicate status updates to clients and internal stakeholders
• Work effectively in a remote environment with clients and peers

HCM Cloud Consultant, Managed Services

Oracle HCM Cloud Consultant supporting clients’ Oracle HR systems for ArcLight Consulting. Troubleshooting, configuring, testing, and enhancing production and non-production environments.

• Serve as the primary functional expert for assigned Oracle HCM Cloud modules.
• Lead the resolution of complex functional and technical issues, including root cause analysis and cross‑module troubleshooting.
• Act as a trusted advisor to clients, guiding them on best practices, optimization opportunities, and roadmap planning.
• Configure, test, and document advanced system changes, enhancements, and reports.
• Lead the design of new functionality, ensuring alignment with client requirements and Oracle best practices.
• Oversee quarterly updates, regression testing, and release impact assessments.
• Manage and troubleshoot system integrations, working closely with technical teams.
• Collaborate with Oracle Support and third‑party vendors to resolve escalated issues.
• Provide functional requirements and validation for integration updates.
• Lead client meetings, workshops, and solution discussions.
• Deliver end‑user training and create high‑quality support documentation.
• Communicate project status, risks, and recommendations to stakeholders.
• Identify and implement process improvements and automation opportunities.
• Mentor and review the work of Consultants and junior team members.
• Contribute to internal knowledge sharing and best‑practice development.

Oracle HCM Consultant/Senior Consultant, Managed Services

Oracle HCM Consultant delivering advanced functional expertise and guidance for Cloud Solutions clients. Leading efforts in troubleshooting, enhancements, and client advisory services in a remote capacity.

• Contribute to defining the scope necessary to achieve client goals and objectives
• Contribute to estimates of the work effort, time and resources required to deliver the defined scope
• Help customers align their business with Oracle's leading industry processes
• Contribute to the project plan and provide regular updates
• Partner with clients to design and create prototypes on Oracle Cloud
• Configure, document and test Oracle Cloud solutions, recording appropriate Oracle service requests and working them to closure
• Identify risks, evaluate options, and recommend and execute the remediations to avoid project roadblocks
• Coach and lead client and ArcLight project resources to complete their tasks with quality
• Establish personal brand by meeting or exceeding commitments for schedule and quality
• Continuously improve ArcLight’s delivery model and assets to provide the most value to customers while increasing project delivery efficiency
• Grow skills to encompass a broader understanding of Oracle Cloud, and the sales and delivery processes

Senior Consultant, Oracle EPM Cloud

Senior Consultant delivering Planning and Budgeting solutions through Oracle EPM Cloud for transformative initiatives. Joining a team focused on client success and project efficiency in Cloud Solutions.

implementation-specialist

• Oracle HCM Cloud subject matter expert providing best-practice guidance on Oracle HCM Cloud module business processes
• Hands-on configuration working with functional set up across Oracle HCM Cloud modules
• Research, design, and execution of the Oracle application through testing and implementation
• Client-facing communications, including but not limited to, articulating business strategy, facilitating difficult conversations, and articulating complex business requirements in layman’s terms
• Working autonomously and collaborating with project teams
• Develop work plan, follow, and deliver in line with Oracle HCM Implementation Roadmap and Methodology
• Lead groups in business process reengineering & ArcLight best practices
• Provide inputs to the Project Manager to ensure a comprehensive project plan and buy-in from key client stakeholders
• Lead business process prototype workshop and requirements gathering sessions and support clients in defining relevant processes
• Analyze business requirements and develop effective configuration solutions
• Support the implementation of the technical and functional work stream
• Responsible for successful testing of developed solution including User Acceptance Testing and working with the users to validate the solution

Senior Implementation Consultant, Oracle HCM Cloud

Senior Implementation Consultant specializing in Oracle HCM Cloud, supporting client transformations in a remote-first environment. Collaborating on large-scale projects and delivering best-practice guidance.

project-manager

• Work with companies to project manage their deployment of Oracle HCM
• Lead client engagement as first point of contact for ArcLight throughout the project
• Manage ArcLight customer teams through the lifecycle of the project
• Oversee budget, resource forecasting, and management of weekly financials
• Work with consulting team to continuously improve ArcLight’s delivery model in an effort to provide the most value to customers while increasing project delivery efficiency
• Own responsibility to manage relationships throughout the client organization including all project team members, business contributors and stakeholders, and executive management
• Duties involve exercising project communication to efficiently task and manage internal and external teams, contain scope, and execute change requests as necessary, and identify and mitigate risks to the project

Senior Project Manager

Senior Project Manager managing Oracle HCM deployments for clients at ArcLight Consulting. Focused on project delivery, team management, and client communications in a remote environment.

manager

• Serve as the primary point of accountability for service delivery across a multi-client portfolio
• Facilitate new client onboarding, knowledge transfer, and ongoing support model definition
• Manage customer dashboards, budget models, and executive-facing communications
• Monitor and manage ticket resolution quality, escalations, SLAs, and milestone targets
• Support instance strategy, quarterly update impacts, and migration planning
• Define and maintain project and support scope in partnership with delivery teams
• Act as a Trusted Advisor who connects client business priorities to our service offerings
• Lead strategic planning sessions and executive business reviews with measurable follow-through
• Build and maintain strong relationships with business administrators, sponsors, and SMEs
• Proactively monitor client health and intervene early to prevent satisfaction risk
• Translate client needs into actionable delivery plans and internal resource alignment
• Escalate and advocate on behalf of clients with a bias toward resolution
• Identify and surface upsell and cross-sell opportunities from within your client portfolio
• Partner with Sales and Transformation (implementation delivery) teams on expansion cycles, and proposal
• Participate in prospective client engagements and support sales cycle activities
• Collaborate with Transformation on customer transitions and solution continuity
• Collaborate with fellow SDMs on quarterly business initiatives and portfolio insights
• Contribute to company-wide client health tracking and staffing alignment efforts

Service Delivery Manager

Service Delivery Manager in Cloud Solutions focusing on client success and managing multi-client portfolios. Driving strategic initiatives and fostering relationships in Oracle Cloud environment.

ArcLight Consulting

About the company

Open jobs

6 jobs found

HCM Cloud Consultant, Managed Services

ArcLight Consulting

Oracle HCM Consultant/Senior Consultant, Managed Services

ArcLight Consulting

Senior Consultant, Oracle EPM Cloud

ArcLight Consulting

Senior Implementation Consultant, Oracle HCM Cloud

ArcLight Consulting

Senior Project Manager

ArcLight Consulting

Service Delivery Manager

ArcLight Consulting