Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
About the role
- Seeking an experienced ITSM Lead for a contract role in Mississauga, ON. Must have ServiceNow, ITIL, and change management skills.
Responsibilities
- Lead ITSM processes including incident, problem, and service request management, change management governance, and continuous service improvement.
Requirements
- 8-10 years of experience; must-have skills include ITSM Process Management, ServiceNow ITSM, ITIL Framework, Change Management Governance, Change Advisory Board (CAB) Management, Incident, Problem & Service Request Management, Major Incident & Service Level Management, Compliance, Audit & Continuous Service Improvement.
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Salary
Not specified
Degree requirement
No Education Requirement
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