Operations Clerk providing administrative support in insurance/banking, processing documents, handling customer inquiries, and ensuring data accuracy in a fast-paced team environment.
Responsibilities
This position involves providing administrative support within a fast-paced environment, ensuring accurate processing of insurance-related tasks while maintaining excellent customer service. Responsibilities include sorting, scanning, and uploading mail documents; handling daily administrative tasks such as posting cheque payments and managing premium billing issues; assisting with processing reversal/reject transactions; supporting claim processing and handling cancellation requests; responding to customer inquiries via fax/mail; maintaining accurate records; collaborating with internal teams and stakeholders; conducting quality checks; and participating in team meetings and training sessions.
Requirements
Excellent organizational and time management skills. Strong written and verbal communication abilities. Exceptional attention to detail and accuracy. Ability to work independently and within a team environment. Flexibility to adapt to shifting priorities and procedural changes. Proven experience handling high volumes of work. Adherence to established processes and details. Proficiency in Outlook and Microsoft Office.
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