Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
LP
ServiceNow Solution Architect
Posted via LinkedIn Recruiter (not a company profile)
Posted last month
About the role
- Seeking a ServiceNow Solution Architect with 15+ years IT experience for a remote contract role in Canada. Must have expertise in ServiceNow AI, ITSM, and workflow optimization.
Responsibilities
- As a ServiceNow Solution Architect, you will be responsible for designing scalable governance models, auditing ServiceNow workflows, and driving transformation initiatives. You will collaborate with stakeholders and technical teams to optimize ServiceNow capabilities including AI features like Now Assist and Predictive Intelligence.
Requirements
- 15+ years of overall IT experience with recent experience as a ServiceNow Solution Architect. Hands-on experience with ServiceNow AI capabilities including Now Assist, Predictive Intelligence, Virtual Agent, and workflow automation. Strong expertise in ServiceNow ITSM, Flow Designer, Service Catalog, CMDB, and Workflow Design. Proven experience auditing ServiceNow tickets, workflows, and business processes. Experience identifying redundant, duplicate, and obsolete workflows, with recommendations for consolidation and standardization. Experience designing scalable governance models and zero-touch service management strategies. Strong understanding of ITIL processes, service management, and enterprise platform optimization. Experience collaborating with business stakeholders, architects, and technical teams to drive ServiceNow transformation initiatives. Excellent communication, presentation, and stakeholder management skills.
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