Sr. Technical Support Analyst – Pega

Posted via LinkedIn Recruiter (not a company profile)

Posted 16 hours ago

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About the role

  • Senior Technical Support Analyst needed for 12-month contract in Toronto, ON. Requires Pega, Unix, SQL, Dynatrace, ELK, and incident management skills.

Responsibilities

  • Provide technical support for Pega-based applications, including production support, troubleshooting, monitoring, and incident investigation. Perform root cause analysis, manage alerts, and support job scheduling and system health checks.

Requirements

  • Strong Pega Platform / Pega-based applications experience; Application & Production Support; Unix & SQL troubleshooting; Dynatrace monitoring; ELK/Elasticsearch logging; PagerDuty & alert management; Job Scheduling; Incident investigation & RCA; Workflow/process analysis; Production support documentation; Rotational on-call support.

Job title

Job type

Contractor

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

PegaUnixSQLDynatraceELKElasticsearchPagerDuty

Location requirements

Linkedin Recruiter PostTorontoOntario Toronto

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