Hiring a strategic Chief of Staff (Senior Manager) for TELUS CX PMO team. High-visibility role driving operational cadence, executive storytelling, and governance.
Responsibilities
This is a high-visibility, influential individual contributor leadership role acting as the ultimate force multiplier for our leadership team and the operational backbone of a 70+ person organization. Responsibilities include running the operational cadence (planning, priority tracking, quarterly business reviews), owning senior executive reporting (ELT/CEO briefings) and the master CX performance scorecard, governing capital deployment/benefits realization, leading critical cross-functional special projects, and driving decisions and accountability across functional managers through standards and collaboration.
Requirements
7+ years in strategy, operations, program management, or Chief of Staff roles (matrixed enterprise experience preferred). Proven track record of producing executive-ready briefings, presentations, and scorecards. Comfort with financial governance, capital tracking, and core operational metrics (like FCR). Exceptional judgment, strong bias for action, and ability to influence without authority.
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