Account Manager growing enterprise customer revenue for Mosaic AI’s configurable technical - support platform. Driving module adoption, renewals, ROI cases, and executive expansion strategies.
About the role
- Account Manager leading strategic PR and marketing campaigns for fashion, beauty, and lifestyle clients. Managing relationships, teams, budgets, reports, and contracts.
Responsibilities
- Manage client accounts and lead the execution of strategic marketing and PR campaigns
- Serve as the primary point of contact for clients
- Develop and maintain strong client relationships as a trusted advisor and strategic partner
- Lead integrated marketing and public relations campaigns with internal teams
- Define project objectives, timelines, and budgets, and monitor progress
- Provide strategic guidance and identify opportunities for client growth and optimization
- Participate in new business development, including identifying leads, pitching, and contributing to proposals
- Mentor direct reports and other team members
- Stay informed about industry trends and best practices
- Ensure client satisfaction and retention through exceptional service and proactive communication
- Prepare and review monthly, quarterly, and campaign recap reports with insights and analytical data
- Draft SOWs and contracts for new projects or campaigns
- Collaborate with finance and partners to ensure contract compliance with company policies, legal requirements, and industry standards
- Support the account team in contract preparation by reviewing work and providing feedback
- Perform other assigned duties or projects
Requirements
- Bachelor's degree/certificate in Communications, Public Relations or other related specialties preferred
- French-English Bilingual: Proficiency in both languages is an asset
- Minimum 5 years working experience in public relations
- Agency experience is a must
- Experience working with fashion, beauty or lifestyle clients
- Proven track record of success in managing client relationships and delivering strategic marketing campaigns
- Strong leadership and communication skills
- Excellent project management skills, with the ability to manage multiple projects simultaneously
- Strategic thinker with a creative mindset and problem-solving abilities
- An understanding of the Canadian media landscape, or the ability to quickly build relationships within it, is an asset
- Proficiency with Mac systems, as well as Office software (Word, PowerPoint & Excel)
- Polished writing & presentation skills; both written & in person
Benefits
- Full-time permanent employees get medical, vision, and dental benefits after three months
- Eligible for Merit + Bonuses after 1 year
- Flex hours with hybrid options
- Paid break during Christmas (subject to change)
- Premium Calm app subscription
- Access to Perkopolis
- After a year with us, work from wherever you want for up to 3 weeks
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