Founded in 2016, 1VALET is a smart Building Operating System (BOS) that combines hardware, software, and services to make multi-family buildings better places to live and work.By centralizing building systems into one web-based dashboard and empowering tenants with a  Resident App, 1VALET can enhance resident engagement, increase NOI, and create safer, smarter  communities.

1VALET

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systems-engineer

1VALET is the Canadian leader in smart building solutions, offering innovative products that streamline operations and enhance security for buildings of all sizes. Their comprehensive platform includes features such as smart intercom consoles, package delivery systems, access control, and a resident app, which help asset managers, condo developers, and homeowner associations optimize their property management. With a user-friendly interface and a focus on enhancing resident engagement, 1VALET aims to increase asset value while simplifying building operations.

• Reporting to the Manager, Technical Support, system analysts act as the first point of contact for all technical and support-related queries from property managers and residents.
• Act as the first point of contact for technical issues related to CCTV, HVAC, Intercom, Access Control or our internal Apps and work to resolve them efficiently.
• Troubleshoot software, hardware, and network problems, escalating more complex issues when necessary.
• Assist customers or internal teams in resolving technical issues via phone, email, or live chat. Provide clear and concise instructions to guide users through troubleshooting steps.
• Take full ownership of reported issues from the initial contact through to resolution, ensuring timely follow-up and resolution within agreed-upon SLAs (Service Level Agreements).
• Accurately document all support cases in the ticketing system.
• Collaborate with other departments such as engineering and product management to resolve complex issues and identify long-term solutions.
• Address and resolve system-related issues, working closely with technical teams to provide timely solutions.
• Perform on-site testing and troubleshooting as needed, ensuring that hardware, software, and systems are functioning as expected.
• Assist in the implementation of new systems or upgrades, ensuring smooth transitions and minimal disruptions to the clients and residents.

Systems Analyst

Systems Analyst providing technical support for CCTV, HVAC, and Access Control. Collaborating with teams to resolve issues and improve systems.

full-stack-engineer

• Design, build, and maintain end-to-end features across front-end, backend, and data layers
• Develop and optimize Angular front-end applications with a focus on performance and usability
• Build .NET (C#) backend services, APIs, and integrations
• Work with MS/Azure SQL for data modelling, querying, and performance optimization
• Use Elasticsearch for search, analytics, and log-driven features
• Implement and maintain hardware and vendor integrations (IoT devices, access control systems, third-party APIs)
• Collaborate with Product Managers to translate requirements into technical solutions
• Work with QA to ensure high quality through testing, debugging, and production support
• Participate in architectural discussions and contribute to technical direction
• Support and improve existing systems while helping shape new platform capabilities

Senior Full-Stack Developer

Senior Full-Stack Developer working across the stack for 1VALET's smart-building platform. Collaborating with teams to deliver scalable features for residential and commercial buildings.

• Serve as the primary technical contact for escalated support requests, ensuring prompt, professional, and effective resolution.
• Diagnose and resolve advanced technical issues related to CCTV systems, Access Control platforms, and Intercom systems.
• Conduct root cause analysis for recurring issues, developing mitigation strategies and preventative solutions.
• Provide technical guidance to users via phone, email, and live chat.
• Maintain detailed records of all support interactions within the ticketing system, adhering to established SLAs and service quality standards.
• Support and troubleshoot computer networks, including IP addressing and switches.
• Collaborate with internal teams to address complex technical challenges.

Systems Analyst – Technical Support

Systems Analyst providing technical support, diagnosing complex system-related issues, and collaborating with teams across Canada. Responsible for enhancing customer satisfaction through efficient resolutions.

product-manager

• Own the end-to-end lifecycle of all hardware products: concept, design, validation, certification, manufacturing, launch, field performance, and end-of-life
• Define and maintain hardware product roadmaps aligned with company strategy, customer needs, and software platform evolution
• Lead the Hardware Squad and ensure tight collaboration across production, QA, support, and software
• Set priorities, define deliverables, and drive execution across multiple hardware initiatives
• Ensure alignment between hardware, firmware, and software teams
• Work closely with manufacturing partners, cost optimization, and production readiness
• Own quality standards, test strategies, and field reliability metrics
• Oversee certification and compliance (e.g., FCC, IC, CE, safety standards)
• Manage hardware component lifecycles, supplier risks, and EOL planning
• Ensure on-time delivery to internal deployment teams
• Partner with Operations and Support to continuously improve installation experience, reliability, and maintainability
• Own root-cause analysis for hardware-related issues and drive corrective actions
• Collaborate with Engineering, Product, Sales, Support, and Leadership to align priorities
• Support Sales and Customer Success with technical enablement, roadmap clarity, and customer communications
• Present hardware strategy, risks, and progress to executive leadership

Hardware Product Manager

Hardware Product Manager leading the full lifecycle of smart devices for 1VALET, impacting strategy and customer experience.

1VALET

About the company

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4 jobs found

Systems Analyst

1VALET

Senior Full-Stack Developer

1VALET

Systems Analyst – Technical Support

1VALET

Hardware Product Manager

1VALET