Customer Success Associate supporting Wordly’s real - time translation platform through technical support and glossary development. Managing customer materials, ticket triage, validation, and consultative guidance.
About the role
- Systems Integration Support Technician integrating 1VALET smart-building IoT technology. Supporting security contractors with programming, commissioning, troubleshooting, and client-site deployments.
Responsibilities
- Report to the Technical Project Manager
- Provide remote support and onsite support, with occasional travel to client sites, to Security Contractors integrating 1VALET technology in Smart Building Automation projects (IoT)
- Program, configure, and commission security systems as required
- Communicate with customers, project managers, and internal teams
- Update project status in project management software
- Escalate and collaborate with the Technical Project Manager and cross-functional teams on complex issues
- Take ownership of IoT projects from start to finish
Requirements
- Minimum 5+ years of experience in Access Control/Enter Phone Systems/CCTV/IP Systems/Intrusion Systems/IoT
- Expert in access control systems such as Salto, ICT, and Kantech; certified installer is an added advantage
- Experience with CCTV platforms: Hanwha, Digital Watchdog, Axis, Uniview, and Avigilon
- Experience with installation and commissioning of digital Enter Phone Systems
- Experience with intrusion systems such as DSC, Paradox, and Honeywell
- Hands-on experience with IP networking, DMZ, VLAN, VPN technologies (RDM, IPsec, SSL, VoIP), and PoE systems
- Ability to configure Wi-Fi networks; Unifi experience is preferred
- Ability to read and interpret construction drawings, wiring drawings, and as-built documentation
- Strong background in structured cabling and low-voltage installations
- Prior experience working with project management software
- Ability to install and navigate mobile apps and web portals
- Valid G class driver's license with a clean driving record
- Strong written and oral communication skills for documentation and client-facing updates
- Strong troubleshooting, time management, and organizational skills
- Excellent phone manners
- Ability to work independently and as part of a team while managing multiple priorities
- Pride in clean and professional workmanship
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