Client Solutions Specialist supporting Mortgage Automator’s private - lending software clients. Troubleshooting issues, documenting CRM interactions, and improving customer support and software quality.
About the role
- Therapeutic Specialist selling AbbVie gynecology and gastroenterology medicines across Alberta and Manitoba. Building healthcare-provider relationships and delivering territory sales performance.
Responsibilities
- Develop robust business/account plans to execute brand strategy and tactics in the field
- Deliver sales performance, brand KPIs, financial targets, and marketing objectives
- Build strong customer relationships while supporting stakeholder needs
- Operate within AbbVie’s business code of conduct, policies, and applicable laws and regulations
- Work in a cross-functional matrix team across medical, market access, government affairs, health education, marketing, trade relations, patient engagement, and AbbVie Care
- Create pre-call plans and execute post-call evaluations to improve sales performance
- Handle objections and concerns using a logical and rational approach to close sales calls, in person or virtually
- Execute call plans to achieve set metrics and optimize coverage of key customers
- Build understanding of customer needs, territory landscape, competitors, market segments, accounts, diseases, products, and clinical expertise
- Share market intelligence with the district manager and team members to align strategy and anticipate environmental change
- Differentiate AbbVie’s value proposition with healthcare providers
- Identify, develop, and maintain disease-state experts, speakers, and advocates
- Call on gynecologists treating endometriosis and uterine fibroids
- Call on gastroenterologists treating CIC, FC, and IBS-C
- Responsible for Alberta and Manitoba
Requirements
- Bachelor's degree in Science, Commerce or equivalent
- Minimum of three to five years in a Specialty Sales role within the pharmaceutical industry
- Gynecology experience is preferred
- Gastroenterology experience is an asset
- Established relationships with existing HCP targets are an asset
- Physician/account-based selling, CHE / OLA / training, managed health care or marketing experience are preferred
- Proven track record in sales and solid presentation skills both F2F and virtually
- Experience with IntelAgree, DEVO, CTE/Concur, or Veeva is an asset
- Strong ability to proactively identify customer style / behavior and quickly adapt selling approach
- In-depth scientific, therapeutic, product, and competitive knowledge
- Strong business acumen and proficient use of business tools
- Strategic and critical thinking capabilities
- Ability to operate effectively in a matrix environment
- Innovative problem-solving and ability to anticipate and respond to changes or challenges
- Proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word
- Proficient with Microsoft Teams, Zoom, and Veeva Engage/CLM
- Position requires occasional evening/weekend work, including overnight travel
- Expected travel within territory is 50%
- Valid driver's license and passport
- Ability to think strategically and develop a high-quality territory plan
- Sound business judgment and executive leadership mindset
- Ability to predict contingent outcomes from customer and competitive perspectives
- In-depth analytical skills
- Effective communication and collaboration with in-field team members
Benefits
- Full-time employment
- Remote work option
- Equal opportunity employer
- Opportunity to work on innovative medicines and solutions that address serious health issues
- Cross-functional collaboration with medical, market access, government affairs, health education, marketing, trade relations, patient engagement, and AbbVie Care teams
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