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About the role

  • Interfacility Transport Coordinator handling medical assistance calls and coordinating patient transportation for Manitoba’s Shared Health. Supporting VECTRS teams, dispatch agencies, hospitals, and public safety partners.

Responsibilities

  • Receive and process requests for medical assistance and medical transportation
  • Answer service calls, obtain essential caller information, and triage injuries and illnesses
  • Manage incoming calls and coordinate medical responses and transportation with dispatch agencies
  • Monitor and operate communication systems and maintain documented communications
  • Receive, record, and maintain case support information
  • Process low-acuity calls and administrative assistance requests in computer systems
  • Refer callers to appropriate clinical personnel
  • Advise law enforcement and other agencies about incidents requiring involvement
  • Exchange information with law enforcement, hospitals, and other agencies and institutions
  • Communicate with coworkers to support efficient departmental, program, and regional operations
  • Maintain safety, fire prevention, disaster preparedness, and evacuation responsibilities
  • Serve as a resource to staff and health care professionals
  • Participate in continuing education, committees, and staff meetings
  • Provide mentorship and training to team members
  • Perform other related duties as required

Requirements

  • Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution
  • A combination of education training and/or experience may be considered
  • Active member in good standing of an associated regulatory body as appropriate
  • Call center experience is highly desirable
  • Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset
  • Knowledge of Emergency Medical Service/medical transportation communication and operations is an asset
  • Strong verbal and written interpersonal and communication skills
  • Typing/keyboarding speed of 35 wpm
  • Ability to multitask
  • Ability to work independently and as part of a team
  • Ability to respect and promote confidentiality
  • Competence in Windows-based computer programs
  • Strong organizational, decision-making, and problem-solving skills
  • Ability to respect and promote a culturally diverse population
  • Working knowledge of provincial geography
  • Ability to work days, evenings, nights, weekends, and general holidays
  • Current satisfactory Criminal Records Check including Vulnerable Sector Search, Child Abuse Registry Check, and Adult Abuse Registry Check required as conditions of employment

Benefits

  • Continuing education programs, literature reviews, interest groups, and lectures
  • Mentorship and training opportunities
  • Employee accommodations available upon request during assessment and selection
  • Employment equity and workplace diversity support

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$32 - CA$51 per hour

Degree requirement

Associate's Degree

Location requirements

OnsiteWinnipegCanada

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