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About the role

  • Interfacility Transport Coordinator processing emergency medical assistance and transportation requests for Shared Health’s VECTRS service. Coordinating callers, clinical teams, dispatch agencies, hospitals, and public safety partners.

Responsibilities

  • Answer and process calls for service and requests for assistance
  • Obtain essential caller information and triage injuries and illnesses
  • Monitor and operate communication systems, ensuring communications are maintained and documented
  • Receive, record, and maintain support information for each case
  • Process low-acuity calls and administrative requests; enter information into the computer system
  • Refer callers to appropriate clinical personnel when appropriate
  • Advise law enforcement and other agencies of incidents requiring their involvement
  • Receive and provide information from law enforcement, hospitals, and other agencies and institutions
  • Communicate effectively with co-workers to promote efficient departmental, program, and regional operations
  • Adhere to Workplace Safety and Health Regulations and Policies
  • Participate in fire prevention, disaster preparedness, safety, health, fire, disaster, and evacuation programs
  • Collaborate with in-service education programs
  • Serve as a resource to staff and other health care professionals
  • Maintain and update professional skills through continuing education
  • Provide mentorship and training to team members
  • Participate in committees and regular staff meetings
  • Perform other related duties as required

Requirements

  • Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution
  • A combination of education training and/or experience may be considered
  • Active member in good standing of an associated regulatory body as appropriate
  • Experience in a call center environment is highly-desirable
  • Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset
  • Demonstrated knowledge of Emergency Medical Service/medical transportation communication and operations is an asset
  • Strong interpersonal and communication skills, both verbal and written
  • Typing/Keyboarding skills at 35 wpm
  • Ability to multi-task
  • Demonstrated ability to work as part of a team
  • Demonstrated ability to work independently
  • Ability to respect and promote confidentiality
  • Ability to perform the duties of the position on a regular basis
  • Competent in Windows-based computer programs
  • Strong organizational, decision-making and problem-solving skills
  • Ability to respect and promote a culturally diverse population
  • Working knowledge of the provincial geography
  • Ability to work Days, Evenings, Nights, Weekends and General Holidays
  • Current satisfactory Criminal Records Check, including Vulnerable Sector Search
  • Current Child Abuse Registry Check
  • Current Adult Abuse Registry Check
  • Copy of required licenses/certifications with application

Benefits

  • Continuing education programs, literature reviews, interest groups, and lectures
  • Mentorship and training opportunities
  • Employment equity and workplace diversity support
  • Accommodations available upon request during assessment and selection
  • Union-represented position (MAHCP)

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$32 - CA$51 per hour

Degree requirement

Associate's Degree

Location requirements

OnsiteWinnipegCanada

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