Senior Product Manager overseeing ecobee’s Smart Security business and leading cross-functional teams. Responsible for product initiatives focused on customer experience and service growth.
Responsibilities
own and execute product initiatives focused on service growth and customer experience
contribute to the development of integrated device + service experiences
partner with cross-functional teams to deliver product improvements across both digital experiences and device interactions
drive product discovery efforts
define clear product requirements and success metrics
analyze product performance and customer behavior
support go-to-market efforts
collaborate closely with device teams
Requirements
4–7+ years of product management experience
strong foundation in digital products, services, or growth-focused roles
demonstrated ability (or strong interest) in working across both services and devices
proven experience designing, launching, or evolving subscription models
strong cross functional leadership skills
demonstrated ability to make trade offs between customer value, revenue, compliance, and operational complexity
strong analytical skills
comfortable working in a fast-paced, ambiguous environment with evolving priorities
growth mindset – eager to learn, take on new challenges, and expand scope over time
experience working on hardware or device-integrated products is a bonus.
Benefits
medical, dental and vision plans
life, long-term disability, flexible spending and health savings accounts
accrued paid time off
paid Holidays (10 for Ontario, 11 for British Columbia)
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