Senior Software Engineer building Unity’s real - time advertising data pipelines and distributed reporting systems. Modernizing event services and operating scalable ad - serving infrastructure.
About the role
- Senior Salesforce Agentforce Engineer partnering with enterprise clients to implement AI-powered experiences. Collaborating with architects and AI specialists on Salesforce implementations to solve business challenges.
Responsibilities
- Design, build, and deploy Salesforce Agentforce solutions that automate customer and employee interactions.
- Configure Salesforce Service Cloud to deliver AI-powered case management, self-service, and intelligent support experiences.
- Build AI agents using Agentforce, including prompts, topics, actions, orchestration, and conversational workflows.
- Integrate Agentforce with Salesforce CRM, Knowledge, Flows, Data Cloud, and enterprise applications.
- Configure Salesforce Trust Layer, security controls, and data grounding to ensure secure and responsible AI experiences.
- Develop scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Salesforce Flows, Platform Events, and APIs.
- Partner with solution architects and client stakeholders to identify high-value AI use cases and translate business requirements into scalable technical solutions.
- Participate in architecture reviews, technical design sessions, code reviews, and solution planning.
- Support testing, deployment, release management, and production optimization.
- Champion Salesforce best practices while contributing to reusable assets and delivery standards across client engagements.
Requirements
- 8+ years of Salesforce development and implementation experience.
- Hands-on experience building solutions with Salesforce Agentforce or other Salesforce AI technologies.
- Strong expertise with:
- Salesforce Service Cloud
- Apex
- Lightning Web Components (LWC)
- Salesforce Flows
- REST and SOAP integrations
- Experience integrating Salesforce with enterprise systems and third-party platforms.
- Strong understanding of Salesforce security, governance, and the Salesforce Trust Layer.
- Experience delivering projects using Agile/Scrum methodologies.
- Preferred Qualifications
- Salesforce AI Specialist Certification
- Salesforce Platform Developer I or II Certification
- Salesforce Service Cloud Consultant Certification
- Experience with Salesforce Data Cloud, Einstein AI, Prompt Builder, and Agentforce Studio.
- Experience delivering enterprise CRM modernization or digital transformation initiatives.
Benefits
- **Work-Life Balance:** Accellor prioritizes work-life balance, which is why we offer, flexible work schedules, opportunities to work from home, and paid time off and holidays.
- **Financial and Medical Benefits: **Our package includes perks like flexible and discretionary time off, healthcare coverage for you and your loved ones, and a retirement plan to help you plan for the future. Additionally, we offer access to flexible spending and health savings accounts, life and AD&D insurances.
- **Professional Development:** Our dedicated Learning & Development team regularly organizes Communication skills training, Stress Management program, professional certifications, and technical and soft skill trainings.
- **Exciting Projects: **We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
- **Collaborative Environment:** You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centres.
- Accellor is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics
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