Senior ETL Engineer building Informatica, SQL, Salesforce, and cloud data pipelines. Supporting enterprise analytics and integration within Manulife’s regulated financial services environment.
About the role
- Forward Deployed Engineer building AI-enabled products, agentic workflows, and production software for TribalScale’s digital innovation clients. Translating ambiguous business needs into secure, reliable solutions.
Responsibilities
- Partner directly with clients to understand objectives, workflows, technical environments, data, and operational constraints
- Translate ambiguous business challenges into technical requirements, solution architectures, prototypes, and delivery plans
- Design and build AI-enabled applications, agentic workflows, developer tools, APIs, data pipelines, and full-stack products
- Engineer AI-model harnesses including prompts, tools, context, memory, permissions, runtime controls, observability, and feedback mechanisms
- Build and refine agent loops for planning, tool selection, execution, observation, reflection, recovery, and termination
- Model complex workflows using graphs, state machines, and orchestration patterns
- Create evaluation frameworks measuring task completion, accuracy, reliability, safety, latency, cost, and user value
- Develop prototypes and proofs of concept, validate them with users and evaluations, and evolve successful ideas into secure, scalable products
- Integrate solutions with client systems, enterprise data sources, cloud platforms, and third-party services
- Contribute across the stack, including interfaces, backend services, AI infrastructure, data workflows, and deployment pipelines
- Implement safeguards, permission boundaries, approval steps, and fallbacks for autonomous and semi-autonomous systems
- Instrument AI applications to inspect traces, intermediate states, failures, and performance
- Identify and address hallucinations, looping, brittle tool calls, context loss, prompt injection, non-deterministic behavior, and unsafe actions
- Troubleshoot complex technical and operational issues in client environments
- Communicate technical decisions, risks, trade-offs, and progress to technical and non-technical audiences
- Collaborate with product managers, designers, engineers, data specialists, security teams, and client stakeholders
- Establish automated testing, documentation, observability, security, and continuous delivery practices
- Capture reusable patterns, components, and insights for future engagements
- Support technical discovery, solution demonstrations, workshops, and pre-sales conversations
- Build trusted client and TribalScale relationships and contribute working software to meaningful business challenges
Requirements
- Professional experience building and deploying production-grade software, ideally including AI-powered or agentic systems
- Strong proficiency in Python, TypeScript, or another language commonly used to build AI applications, platforms, and developer tooling
- Practical understanding of harness engineering, including infrastructure, context, tools, permissions, controls, and feedback mechanisms for reliable AI agents
- Experience with agent loops covering planning, tool selection, execution, observation, reflection, recovery, and termination
- Familiarity with graph-based orchestration, state machines, and multi-step workflows
- Experience designing AI evaluation systems, benchmarks, regression suites, model-graded evaluations, human review, and production monitoring
- Understanding of prompts, context management, memory, retrieval, tool use, structured outputs, and model selection trade-offs
- Experience instrumenting AI systems to trace decisions, inspect intermediate states, measure quality, and diagnose failures
- Strong knowledge of APIs, distributed systems, databases, cloud infrastructure, and modern software-development practices
- Ability to understand unfamiliar systems, technologies, and business domains quickly
- Ability to move from ambiguous customer problems to prototypes and secure, maintainable production systems
- Strong product judgment balancing capability, reliability, latency, cost, security, and user experience
- Experience collaborating directly with customers, stakeholders, or cross-functional delivery teams
- Excellent written and verbal communication skills
- Comfort working in fast-moving environments with evolving requirements and constraints
- High degree of ownership, curiosity, empathy, and bias toward action
- Ability to travel occasionally for client workshops or on-site delivery
- Nice-to-have experience with agent frameworks, workflow engines, coding agents, model orchestration, RAG, embeddings, vector search, knowledge graphs, fine-tuning, model routing, AI observability, multi-model systems, AI security, AWS, Azure, Google Cloud, containers, Kubernetes, infrastructure as code, CI/CD, open-source projects, regulated enterprise environments, consulting, solutions engineering, sales engineering, and customer-facing technical roles
- Claude Certified Architect certification or equivalent is nice to have
Benefits
- Equal employment opportunity and inclusive workplace culture
- Accommodations available for applicants with disabilities
- Opportunities to work on high-impact challenges across industries and technology domains
- Direct client collaboration and visible impact of decisions
- Exploration of emerging AI, agentic systems, product development, and software delivery approaches
- Collaboration with multidisciplinary teams
- Continuous learning
- Ownership, empowerment, meritocracy, and transparency
- Opportunity to influence client outcomes and TribalScale’s technical practices
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Degree requirement
No Education Requirement
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