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CI
Development Officer
Posted 12 hours ago
About the role
- Development Officer overseeing the President’s Council program and managing mid-level donor relationships for the Canadian Opera Company. Fostering community connections and philanthropic support for opera in Canada.
Responsibilities
- Lead the President’s Council program, including annual renewal strategy, member acquisition, and targeted upgrades to higher giving levels.
- Develop and execute a 12-month engagement calendar for President’s Council members, including personalized cultivation touchpoints, performance events, and recognition activities.
- Collaborate with the Development writer to prepare member communications, renewal appeals, and acknowledgement letters in alignment with the department’s voice and standards.
- Collaborate with the Donor Services Coordinator(s) to ensure accurate benefit fulfillment, recognition listings, and CRM records for President’s Council members.
- Track and report on program revenue, retention, and upgrade metrics, making data-informed recommendations to the Director, Major Gifts.
- Manage a tiered caseload of approximately 200 mid-level donors (defined as donors giving between $2,250 and $10,000 annually), with a focus on building genuine relationships, improving retention, and growing revenue across the portfolio.
- Qualify and develop a roster of prospects leveraging database-identified candidates from the Major Gifts team and Research Officer, and cultivate relationships through personalized outreach, meetings, and stewardship.
- Conduct in-person and phone-based donor meetings to deepen engagement, with a primary focus on upgrading annual giving levels and strengthening the donor’s connection to the COC’s mission.
- Manage lapsed reactivation outreach and President’s Council acquisition strategies using giving data and segmentation provided by the Development Operations and Annual Fund team to inform approach.
- Deliver high-quality, personalized stewardship for mid-level donors and President’s Council members through written communications, calls, and event attendance.
- Draft stewardship materials including impact updates, thank-you notes, and recognition communications that reflect the donor’s relationship to the COC.
- Support the planning and on-site execution of donor cultivation events and performance experiences, with particular attention to mid-level and President’s Council audiences.
- Maintain accurate and timely records of all donor interactions, moves, and stewardship activities in Tessitura.
- Support the preparation of donor proposals, program reports, and pipeline summaries for internal review and campaign reporting.
- Draft, maintain, and update standard operating procedures for President’s Council portfolio/program.
- Support accurate revenue tracking and forecasting for the President’s Council portfolio, working with the Development team to ensure timely reporting.
- Collaborate with the Donor Services Coordinator(s) and Development Officer, Advancement Operations on gift processing, database hygiene, and recognition accuracy.
Requirements
- 1–2 years of experience in fundraising, donor relations, annual giving, or a related field.
- Demonstrated experience managing a donor portfolio with responsibility for revenue outcomes.
- Strong written communication skills, with experience drafting donor-facing materials.
- Experience working with CRM systems; Tessitura experience is an asset.
- Excellent organizational skills and ability to manage multiple priorities in a deadline-driven environment.
Benefits
- Hybrid work environment (in-office and remote)
- Required to work select evenings and weekends in support of performances and donor events throughout the season
- Ability to manage competing priorities and interact with donors and colleagues calmly and professionally
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