Technical Support Specialist supporting developers on Boldr’s open - weight AI platform. Troubleshooting APIs, SDKs, billing, and complex technical issues while building support processes.
About the role
- IT Project Manager II managing delivery of technology initiatives across Brand Advocacy Solutions. Ensuring alignment across teams and successful delivery of solutions that support business operations and efficiency.
Responsibilities
- Lead end-to-end project delivery across assigned initiatives.
- Manage multiple concurrent projects with defined timelines, scope, risks, and dependencies.
- Ensure alignment across stakeholders and maintain clear project accountability.
- Manage delivery of AI-enabled tools, automations, and pilot programs across BAS.
- Partner with product and engineering teams to move initiatives from concept through deployment.
- Coordinate testing, rollout, training, and adoption activities across stakeholders.
- Track progress, adoption, and feedback to support project outcomes.
- Lead delivery of integration projects across enterprise systems and applications.
- Coordinate requirements, testing, and deployment activities for system enhancements.
- Ensure alignment between business needs and system capabilities.
- Partner with technical teams and vendors to deliver integrated solutions.
- Maintain project plans, RAID logs, and status reporting.
- Identify and manage risks, dependencies, and mitigation strategies.
- Facilitate project meetings and provide clear status updates.
- Communicate project progress, risks, and outcomes to stakeholders.
- Partner across BAS agencies, IT, HR, finance, business, vendors, and clients.
- Communicate clearly with both technical and non-technical audiences.
- Drive alignment across cross-functional stakeholders.
Requirements
- 3–5+ years of IT project management experience.
- Proven experience managing projects end-to-end.
- Experience with system integrations and enterprise applications.
- Exposure to AI, automation, or digital tools.
- Working knowledge of Agile, Scrum, Waterfall, or hybrid methodologies.
- Strong organizational, problem-solving, and communication skills.
- Experience in retail, field operations, or services-based organizations.
- Familiarity with enterprise platforms such as Microsoft technologies (e.g., Azure, Power Platform, M365), Salesforce, Oracle (HCM/ERP/Recruiting), UKG, or similar systems.
- Experience supporting rollout of internal tools or technology initiatives.
- Familiarity with AI-enabled tools (e.g., Copilot, automation platforms, workflow tools).
- PMP, Scrum Master, or similar certification.
- Strong ownership and accountability.
- Ability to translate business needs into actionable project plans.
- Effective stakeholder management.
- Detail-oriented with strong execution discipline.
- Ability to operate in a cross-functional environment.
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