Put your clients at the center of everything you do with Actionstep’s adaptable, all-in-one practice management software for modern law firms.
Built in the cloud, with workflow at its heart.
Actionstep automates routine legal processes, reduces administrative burdens and gives you the headspace to do your best legal work.
Actionstep is a complete legal practice management platform, combining CRM, Matter Management, Document Assembly & Storage, Time & Billing, Trust & Office Accounting, Reporting and much more into one easily accessed system.

Actionstep

Browse and apply for open jobs at Actionstep.

qa-engineer

Actionstep is a modern, adaptable law firm management platform that provides midsize law firms with tools to transform their practices into top-performing businesses. With features like document automation, client intake, workflow automation, and comprehensive legal accounting, Actionstep helps firms work efficiently, delight clients, manage profitability, grow sustainably, and oversee operations. The platform incorporates AI to streamline legal processes, improve time capture, client intake, filing, and administration, while safeguarding client and firm data. Actionstep supports various areas of law practice such as bankruptcy, family, and litigation law, and integrates with Microsoft Office 365 to enhance productivity across legal operations.

Put your clients at the center of everything you do with Actionstep’s adaptable, all-in-one practice management software for modern law firms.

Built in the cloud, with workflow at its heart. Actionstep automates routine legal processes, reduces administrative burdens and gives you the headspace to do your best legal work. 
 
Actionstep is a complete legal practice management platform, combining CRM, Matter Management, Document Assembly & Storage, Time & Billing, Trust & Office Accounting, Reporting and much more into one easily accessed system.

• Lead the planning and execution of quality assurance across the integration of Actionstep’s flagship products.
• Apply an in-depth understanding of real-world product usage to evaluate fit-for-purpose and identify potential risks early
• Define testing objectives, determine critical quality aspects for stakeholders, and design comprehensive test strategies including integration, end-to-end, regression, and performance scenarios
• Participate actively in SCRUM ceremonies, collaborate with product and engineering teams, and provide technical guidance on risk, architecture, and design considerations
• Analyze requirements and system architecture to ensure thorough coverage of functional, security, and performance testing
• Develop, maintain, and execute manual and automated test cases, ensuring alignment with Actionstep’s goals and integration objectives
• Verify bug fixes, perform regression testing, and ensure changes do not introduce defects or regressions across the platform
• Drive improvements in QA processes, test automation frameworks, and observability practices, contributing to CI/CD pipeline efficiency and reliability
• Collaborate with other QA team members, fostering knowledge sharing and adoption of best practices
• Contribute to cross-team initiatives to enhance product interoperability, platform stability, and overall user experience


Senior QA Engineer

Senior QA Engineer driving quality assurance strategies for Actionstep’s flagship products in remote work setup. Leading testing initiatives and collaborating with cross-functional teams to ensure high-quality integrations.

support-engineer

• The Customer Support Analyst will manage a daily workflow of managing live chats, new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge.
• Respond to inbound live chats and emails within an acceptable timeframe and with a response that is informative, helpful, and genuine.
• Manage a queue of tickets with competing priorities, to ensure those of most importance are addressed first and receive the right level of support, dependent on the nature of the query raised.
• Investigate and resolve inbound tickets through the use of outbound phone calls, screen sharing session, live chats or emails back to the original reporter.
• Resolve enquiries efficiently while addressing the core problem to solve for the customer.
• Adopt a “First Time Right” mindset to ensure the enquiry is resolved on the spot where possible.
• Escalate tickets when appropriate and with all relevant information, to the suitable person/team; whether that be internally within the Support team, externally to a third-party, or across to our development teams.
• Balance the needs of the business and the customer to prioritise enquiries appropriately.
• Set realistic and correct expectations with the customer and stakeholders.
• Flexible and adaptable to the changing needs of our business and customers.
• Provide consistent and regular updates to our users on any active issues they’re experiencing and help to represent the urgency of the user to internal teams.
• Meet all Service Level Agreements and goal targets set out by your leader, to deliver an exceptional customer service experience, focused around:
• Customer Satisfaction
• First Response Rate
• Average Response Time
• Escalation/resolution rates
• Responsiveness to customer enquiries
• Attention to detail when investigating issues
• Efficiency when managing multiple priorities
• Collaboration with other team members (inside support and other business units)
• Any relevant OKRs that are in place for the team

Customer Support Analyst

Customer Support Analyst managing live chats and support tickets for users while collaborating with teams for effective resolutions. Handling inquiries and ensuring customer satisfaction as a priority.

project-manager

• Oversee Actionstep’s involvement in Certified Consulting Partner (CCP)-led implementations, ensuring strong coordination between partners, customers, and internal teams.
• Manage internal implementations and professional services projects directly, delivering within agreed scope, budget, and timeline.
• This role focuses on partner governance, enablement, and delivery oversight, ensuring partners follow best practices and that all projects achieve the desired customer outcomes.
• Acting as a bridge between internal teams, CCPs, and customers, the Project Manager balances delivery execution with partner development and continuous improvement.
• Support and monitor Certified Consulting Partner (CCP)-led implementations to ensure alignment with Actionstep delivery frameworks, tools, and quality expectations.
• Track overall delivery performance across the partner portfolio, identifying trends, risks, and systemic challenges.
• Act as the escalation and coordination point for delivery challenges raised by partners or internal teams, facilitating swift and effective resolution.
• Participate in regular partner performance reviews, contributing insights and recommending improvements to governance and delivery quality.
• Collaborate with the Lead PMO and Services leadership to refine partner governance models and ensure consistent application across regions.
• Facilitate onboarding and training for Certified Consulting Partners (CCPs) by coordinating resources, scheduling sessions, and ensuring materials are current and complete.
• Manage select internal or strategic customer projects directly, ensuring delivery within agreed scope, budget, and timeline.
• Collaborate with technical teams to ensure accurate scoping and resource alignment for internal projects.
• Create and maintain project documentation, templates, and process guides to ensure consistency and scalability.
• Partner with the PMO to maintain and improve delivery frameworks, documentation, and tools that support project and partner success.
• Contribute to the definition and refinement of delivery metrics, project standards, and governance processes.
• Participate in post-project reviews, capturing and sharing lessons learned to drive continuous improvement.
• Build and maintain strong relationships with partners and internal stakeholders, ensuring alignment and collaboration across all project phases.
• Deliver consistent, transparent communication on project status, issues, and dependencies.
• Ensure escalations are resolved effectively, and that insights are captured to prevent recurrence and strengthen delivery maturity.
• Undertake any other reasonable duties as required.

Project Manager

Project Manager overseeing Certified Consulting Partner-led implementations for Actionstep. Focus on delivery oversight, partner enablement, and continuous improvement across projects.

Put your clients at the center of everything you do with Actionstep’s adaptable, all-in-one practice management software for modern law firms. Built in the cloud, with workflow at its heart. Actionstep automates routine legal processes, reduces administrative burdens and gives you the headspace to do your best legal work. Actionstep is a complete legal practice management platform, combining CRM, Matter Management, Document Assembly & Storage, Time & Billing, Trust & Office Accounting, Reporting and much more into one easily accessed system.

Actionstep

About the company

Open jobs

3 jobs found

Senior QA Engineer

Actionstep

Customer Support Analyst

Actionstep

Project Manager

Actionstep