Observability Product Owner owning monitoring platforms, roadmaps and integrations. Supporting EDC, Canada’s export - finance corporation, with resilient technology operations and actionable insights.
About the role
- Senior Product Manager building AI-powered products for Actionstep, a global legal practice management SaaS company. Owning strategy, launches, roadmaps, and customer discovery with legal professionals.
Responsibilities
- Maintain assigned products and manage product planning, requirements, new features, functionality, and integrations
- Deliver unique value-based products based on customer insights
- Create product vision and strategy, product governance, and senior stakeholder communication
- Build and launch SaaS B2B products for enterprise customers and multiple user personas
- Build and bring AI-powered features and products from concept through go-to-market
- Own strategic product direction based on commercial rationale and insights
- Coordinate feature launches, including testing, documentation, training, customer communication, and adoption measurement
- Generate, organize, and prioritize feature ideas and maintain the product roadmap
- Design product enhancements and communicate designs through diagrams and product artifacts
- Produce opportunity briefs, prioritized roadmaps, product specifications, user stories, wireframes, and customer-facing documentation
- Lead, motivate, and develop engineering and design team members
- Operate within a collaborative, matrixed global organization
- Monitor industry trends, complementary products, partners, and innovative technologies
- Contribute to company-level product planning and strategic roadmap development
- Conduct data gathering, competitive reviews, customer analysis, and market sizing with product research
- Build relationships with internal and external stakeholders
- Participate in customer, partner, and internal meetings
- Lead customer discovery sessions, beta programs, and user research with legal professionals
- Represent Actionstep at webinars and industry conferences and translate feedback into product improvements
- Pursue professional development and thought leadership
- Contribute to process improvement, department culture, knowledge sharing, and health and safety initiatives
- Undertake other reasonable duties as required
Requirements
- 5+ years of SaaS product management experience building enterprise products
- Proven track record of successfully bringing products to market and delivering product features aligned with company goals and strategy
- Proven ability to bring AI-powered products to market and understand defensible AI capabilities
- Expertise in agile product development methodologies
- Experience with Azure DevOps, Notion, Pendo, and Miro
- Strong understanding of user-centered design principles and experience working with design and UX teams
- Strong track record of successful product launches within strict timelines
- Ability to solve business and technical problems pragmatically
- Strong project management skills and ability to manage multiple workstreams
- Understanding of product lifecycle management, user experience design, and market analysis
- Experience with product roadmaps, stakeholder collaboration, cross-functional leadership, and data-driven decision-making
- Experience creating, prioritizing, and recommending epics and features
- Ability to work remotely; travel is part of the role for team engagement and cross-functional meetings
- Working knowledge of application performance and analytics
- Experience researching, defining, and documenting market, product, and platform requirements
- Strong understanding of customer needs, pain points, and similar technologies
- Ability to track project progress and initiatives against the roadmap
- Exposure to the legal industry is desirable
- Suitable Criminal Record Check
- Ability to work independently and in cross-functional teams
- Ability to manage multiple streams of work effectively
- Strong time management, communication, interpersonal, teamwork, and collaboration skills
- Ability to build trust, negotiate, and influence senior cross-functional stakeholders without direct authority
- Excellent written and verbal communication skills
Benefits
- Medical, dental, vision offerings
- RRSB with company match
- Flexible working and PTO
- Take your birthday off
- Frequent team-building events
- Fantastic training and development opportunities
- Accommodations are available on request for any part of the recruitment process
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