Platform DevOps managing the Enterprise Data and AI Platform across AWS and Kubernetes. Implementing Infrastructure as Code with Terraform and maintaining CI/CD pipelines for secure solutions.
About the role
- Technical Support Engineer at ActiveState providing customer support and troubleshooting for DevOps-focused enterprise solutions. Collaborating with engineering and product teams to enhance customer experience.
Responsibilities
- Serve as the primary technical contact for DevOps-oriented enterprise customers.
- Troubleshoot and resolve issues related to build failures, package compatibility, and environment integration.
- Work with CI/CD systems (e.g., GitHub Actions, Jenkins, GitLab CI) and container technologies (Docker/Kubernetes).
- Collaborate with Engineering and Product to report bugs, suggest enhancements, and share customer feedback.
- Maintain internal and customer-facing knowledge base articles.
- Assist with onboarding and implementation support for new customers.
Requirements
- 3–5+ years of experience in technical support or a customer-facing engineering role.
- Strong background in Linux systems administration and troubleshooting.
- Proficiency in Bash, Python, or other scripting languages for automation and debugging.
- Familiarity with compiled languages (e.g., Java, C/C++) is a plus.
- Experience working with or supporting CI/CD pipelines, DevOps tooling, or containerized environments.
- Solid understanding of networking, proxies (nginx/httpd), and authentication systems (LDAP, SAML, OIDC) is an advantage.
- Experience with package managers (e.g., pip, conda, npm) and software builds is highly desirable.
- Excellent communication and problem-solving skills.
- Comfortable managing escalated and complex cases across different environments and architectures.
Benefits
- Working for a stable and growing company that offers the environment and personal growth potential of a start-up as well as the stability of a business with established revenue.
- The chance to work with a smart, enthusiastic team of people.
- The chance to work on a project that will change the work lives of developers around the world, including your own!
- Competitive salary and bonus plan.
- Comprehensive benefits package and health/wellness credit program.
- Unlimited PTO
- Flexible work from anywhere policy
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