Criminal law course creator developing asynchronous undergraduate content for the University of Alberta. Producing lectures, readings, assessments, and quizzes with teaching assistant oversight.
About the role
- Senior Content Developer creating documentation and training for Acumatica’s cloud ERP platform. Helping partners and customers build product expertise through accurate, AI-assisted content.
Responsibilities
- Develop clear and comprehensive documentation for designated functional areas of Acumatica ERP according to corporate style guidelines and team processes
- Keep documentation and training materials up to date with software releases
- Revise legacy content to align with current standards and best practices
- Design and develop training courses and skill assessments for different learner personas
- Use AI-assisted tools to draft, restructure, summarize, edit, and review documentation and training materials while ensuring accuracy and consistency
- Collaborate with subject matter experts to identify user scenarios and information gaps
- Resolve learner issues related to documentation and training content and provide solutions and recommendations
- Review UI labels and messages for accuracy and consistency
- Continuously improve team standards, processes, and tools
- Assume the rotating Doc Watcher role
- Serve as an entry point for external communication for the team
- Triage incoming product-change requests requiring documentation
- Maintain the team’s working environment
Requirements
- A degree in English, technical writing, communications, or computer science or alternative credentials (preferred)
- At least 3 years of experience in technical writing, content development, or instructional design in the software industry (required)
- Experience using AI-assisted writing, editing, research, or productivity tools to support technical content development, instructional design, or content analysis (required)
- Expertise in any of the industries Acumatica specializes in (preferred)
- Prior teaching or training experience (preferred)
- Excellent writing and communication skills, with ability to express thoughts in English clearly, logically, and concisely (required)
- Advanced user of tools used for content creation, version control, and project and task management (required)
- Knowledge of Acumatica ERP (preferred)
- Self-motivated to create high-quality content when specifications are in progress or unavailable
- Ability to communicate positively and forge effective working relationships with Acumatica team members
- Ability to work independently with minimal supervision and manage multiple priorities
- Familiarity with source control and CI/CD tools such as Git, Bitbucket, and Bamboo
- Familiarity with task/bug tracking tools such as Jira
- Familiarity with database management tools such as SQL Management Studio
- Familiarity with content development tools such as Oxygen XML Editor, Snagit, and Lucidchart
- Familiarity with AI-assisted content development and productivity tools such as ChatGPT, Claude, Codex, Claude Cowork, and MS Copilot
Benefits
- Work remotely
- Work/life balance
- Exceptional professional and financial growth potential
- Affirmative Action and Equal Opportunity Employer
- Reasonable accommodation for applicants with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Content Creator producing high - volume video and conversion funnels for Total Life, a behavioral health platform for older adults. Tracking performance and scaling winning creative.
eLearning localization developer adapting English courses into Québec French for CMiC, a construction and capital - projects software provider. Recreating French software demos and ensuring course quality.