Content Creator producing platform - native vertical video and visual assets for Rethink, an independent creative agency. Capturing cultural moments and event content for client social channels.
About the role
- Senior Content Developer creating documentation and training for Acumatica’s cloud ERP platform. Helping partners and customers build product expertise through accurate, AI-assisted content.
Responsibilities
- Develop clear and comprehensive documentation for designated functional areas of Acumatica ERP according to corporate style guidelines and team processes
- Keep documentation and training materials up to date with software releases
- Revise legacy content to align with current standards and best practices
- Design and develop training courses and skill assessments for different learner personas
- Use AI-assisted tools to draft, restructure, summarize, edit, and review documentation and training materials while ensuring accuracy and consistency
- Collaborate with subject matter experts to identify user scenarios and information gaps
- Resolve learner issues related to documentation and training content and provide solutions and recommendations
- Review UI labels and messages for accuracy and consistency
- Continuously improve team standards, processes, and tools
- Assume the rotating Doc Watcher role
- Serve as an entry point for external communication for the team
- Triage incoming product-change requests requiring documentation
- Maintain the team’s working environment
Requirements
- A degree in English, technical writing, communications, or computer science or alternative credentials (preferred)
- At least 3 years of experience in technical writing, content development, or instructional design in the software industry (required)
- Experience using AI-assisted writing, editing, research, or productivity tools to support technical content development, instructional design, or content analysis (required)
- Expertise in any of the industries Acumatica specializes in (preferred)
- Prior teaching or training experience (preferred)
- Excellent writing and communication skills, with ability to express thoughts in English clearly, logically, and concisely (required)
- Advanced user of tools used for content creation, version control, and project and task management (required)
- Knowledge of Acumatica ERP (preferred)
- Self-motivated to create high-quality content when specifications are in progress or unavailable
- Ability to communicate positively and forge effective working relationships with Acumatica team members
- Ability to work independently with minimal supervision and manage multiple priorities
- Familiarity with source control and CI/CD tools such as Git, Bitbucket, and Bamboo
- Familiarity with task/bug tracking tools such as Jira
- Familiarity with database management tools such as SQL Management Studio
- Familiarity with content development tools such as Oxygen XML Editor, Snagit, and Lucidchart
- Familiarity with AI-assisted content development and productivity tools such as ChatGPT, Claude, Codex, Claude Cowork, and MS Copilot
Benefits
- Work remotely
- Work/life balance
- Exceptional professional and financial growth potential
- Affirmative Action and Equal Opportunity Employer
- Reasonable accommodation for applicants with disabilities
Job title
Job type
Experience level
Salary
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Degree requirement
No Education Requirement
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