Senior Director leading strategic partner account management for Acumatica, a cloud ERP provider. Managing Major PAMs, executive partnerships, revenue growth, forecasting, and customer outcomes across North America.
Responsibilities
Lead Acumatica’s largest and highest-potential partner segment
Manage, coach, and develop a team of 3–6 Major Partner Account Managers
Drive revenue growth, customer satisfaction, low churn, and long-term customer outcomes across strategic partners
Build and maintain executive-level relationships with top partners and their customers
Act as executive sponsor on key deals and strategic end customers
Lead annual planning with each major partner and hold teams and partners accountable for execution
Improve the quality and consistency of quarterly business reviews
Drive forecast accuracy and pipeline quality while providing leadership updates on risks and opportunities
Represent strategic partner needs internally and influence programs, product, and go-to-market decisions
Identify, establish, and scale best practices across the PAM team and broader ecosystem
Report to the SVP, Partner Sales
Requirements
Bachelor’s degree in Business, Management, or related field required
MBA or advanced degree preferred
10+ years of people leadership experience leading teams in partner management, account management, or similar roles
Experience working with complex B2B solutions; ERP experience strongly preferred
Deep expertise managing and growing strategic partner relationships
Strong planning, forecasting, and accountability skills
Ability to work effectively at the executive level internally and with partners
Direct sales experience is a plus
Benefits
Annual bonus eligibility
Stock eligibility
Sales incentives based on revenue or utilization for certain roles
Healthcare benefits: medical, dental and vision insurance for US-based employees and dependents
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