Account Executive owning full - cycle new - logo sales for ServiceCentral’s warranty, repair, and service - management software. Building outbound motion and closing SMB, mid - market, and enterprise deals.
About the role
- Senior Director leading strategic partner account management for Acumatica, a cloud ERP provider. Managing Major PAMs, executive partnerships, revenue growth, forecasting, and customer outcomes across North America.
Responsibilities
- Lead Acumatica’s largest and highest-potential partner segment
- Manage, coach, and develop a team of 3–6 Major Partner Account Managers
- Drive revenue growth, customer satisfaction, low churn, and long-term customer outcomes across strategic partners
- Build and maintain executive-level relationships with top partners and their customers
- Act as executive sponsor on key deals and strategic end customers
- Lead annual planning with each major partner and hold teams and partners accountable for execution
- Improve the quality and consistency of quarterly business reviews
- Drive forecast accuracy and pipeline quality while providing leadership updates on risks and opportunities
- Represent strategic partner needs internally and influence programs, product, and go-to-market decisions
- Identify, establish, and scale best practices across the PAM team and broader ecosystem
- Report to the SVP, Partner Sales
Requirements
- Bachelor’s degree in Business, Management, or related field required
- MBA or advanced degree preferred
- 10+ years of people leadership experience leading teams in partner management, account management, or similar roles
- Experience working with complex B2B solutions; ERP experience strongly preferred
- Deep expertise managing and growing strategic partner relationships
- Strong planning, forecasting, and accountability skills
- Ability to work effectively at the executive level internally and with partners
- Direct sales experience is a plus
Benefits
- Annual bonus eligibility
- Stock eligibility
- Sales incentives based on revenue or utilization for certain roles
- Healthcare benefits: medical, dental and vision insurance for US-based employees and dependents
- Employer-paid Short-Term/Long-Term Disability coverage
- Basic life coverage
- 401(k) plan with company match
- Flexible time off
- Sick and safe leave
- Work/life balance
- Professional and financial growth potential
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