Manager of Site Reliability Engineering and Platform at CIRA, ensuring reliability and operational excellence of registry platforms. Leading and developing a high - performing technical team in a hybrid work environment.
About the role
- Experienced cloud engineer responsible for building and maintaining infrastructure for Ada's AI customer service platform. Focus on improving developer velocity and ensuring operational excellence.
Responsibilities
- Create and support scalable and highly reliable software systems to support our growth.
- Collaborate with product and engineering teams to incorporate reliability into product and feature requirements.
- Continuous analysis of the existing infrastructure from the reliability perspective, centered around removing performance bottlenecks, optimizing the infrastructure, the toolkit, and the workflows involved in running it.
- Support various developer tools and processes (deployments, infrastructure management, among others).
- Work with engineering teams to troubleshoot core infrastructure issues and support teams as a consulted entity for service-specific infrastructure needs.
- Implement DevOps solutions across cloud infrastructure, infrastructure as code, deployments, and platform abstractions.
- Participate in an on-call rotation for the services the team owns, triaging and addressing production issues.
Requirements
- 5+ years of experience in DevOps, Site Reliability Engineering (SRE), or platform teams.
- Strong motivation and experience in using automation to reduce operational toil for both the DevOps and product engineering teams.
- Hands-on experience managing and scaling data infrastructure.
- Hands-on experience with containers and distributed computing platforms like Kubernetes.
- Experience creating and supporting cloud-based systems at scale (AWS/Azure/GCP), with a strong emphasis on Infrastructure as Code (IaC).
- Strong understanding of a server-side programming language (proficient in one or more of the following languages/tools: Python, and/or bash scripting).
- Experience handling on-call responsibilities for production services.
- Experience managing critical production infrastructure, ensuring reliability and uptime, with a customer-first approach to operational safety.
- Good understanding of DevOps concepts and best practices.
- Experience with MongoDB and horizontally scaling data stores (i.e. sharding).
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
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