Senior Product Designer shaping AI - native, human - centered behavioral health and absence management experiences at ComPsych. Leading research, prototyping, design systems, and end - to - end product delivery.
About the role
- UX Lead transforming credit-union public websites from Forge/OpenText CMS at Aequilibrium. Defining information architecture, content strategy, member journeys and reusable components.
Responsibilities
- Lead discovery and experience strategy for complex public website redesigns and CMS migrations
- Assess the current Forge/OpenText website, including content, information architecture, navigation, templates, functionality and member journeys
- Identify what should be retained, improved, consolidated, redesigned or retired
- Define the target public website experience and establish experience principles
- Facilitate discovery sessions and decision-making workshops with executives, marketing, digital, technology and business stakeholders
- Lead information architecture, navigation, taxonomy and content hierarchy development
- Partner on content audits, content prioritization and migration decisions
- Simplify complex financial information and design paths to products, services, rates, calculators, educational content, branch and ATM information, support and account opening
- Help establish scalable content models and page structures for CMS authors
- Incorporate SEO and findability into navigation, content structure and page design
- Map priority journeys from the public website into account opening, digital banking and third-party platforms
- Identify gaps, friction and inconsistencies across connected experiences
- Develop personas, journey maps or service blueprints as needed
- Translate business objectives into measurable website outcomes
- Use research, analytics and usability testing to validate recommendations
- Create sitemaps, user flows, wireframes, prototypes and detailed interaction specifications
- Define or evolve the website design system and reusable CMS component library
- Partner with the CMS Technical Lead and Front-End Lead during implementation
- Review implemented pages and components, identify gaps and support remediation before launch
- Incorporate WCAG accessibility requirements from the beginning
- Present research findings, recommendations and design decisions to senior credit union stakeholders
- Facilitate discussions balancing marketing, technology, compliance and business priorities
- Help position the public website as a critical part of the broader Forge transformation
Requirements
- Eight or more years of experience in website UX, digital experience, information architecture or related fields
- Demonstrated experience leading complex, content-rich public website redesigns or CMS migrations
- A portfolio showing public website work, including information architecture, navigation, content strategy, wireframes and responsive page design
- Experience conducting website and content audits and making evidence-based recommendations about what to retain, redesign, consolidate or retire
- Strong understanding of CMS-driven design, content models, templates, reusable components and authoring needs
- Experience creating or evolving website design systems and component libraries
- Strong knowledge of responsive design and WCAG accessibility requirements
- Working knowledge of SEO, website analytics, conversion optimization and usability testing
- Strong workshop facilitation, presentation and stakeholder-management skills
- Ability to work at both the strategic and detailed design levels
- Ability to work directly with executives, marketing leaders, digital teams, business stakeholders and technical delivery teams
- Must be based in Canada and legally eligible to work in Canada
- Experience with credit unions, banks, insurance companies or other regulated organizations (preferred)
- Experience designing financial-services websites and journeys involving products, rates, calculators, applications, account opening or authenticated banking (preferred)
- Experience migrating websites from OpenText or another enterprise CMS (preferred)
- Familiarity with content governance, migration planning and authoring workflows (preferred)
- Experience defining analytics frameworks and measurable website-experience outcomes (preferred)
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