Senior IT Manager leading AI - first operations, identity, endpoint management, and zero - trust access at Zapier, an automation platform. Building a globally distributed IT organization supporting enterprise growth and remote employees.
About the role
- Manager of IT Network and Telecommunications overseeing network and technology systems in healthcare environments. Collaborating with stakeholders and ensuring cybersecurity and operational standards.
Responsibilities
- Provide technical expertise, operational support, and technological oversight for communications, network infrastructure, and site technology systems across healthcare and long-term care environments
- Support and integrate network infrastructure, telephone systems, copier services, nurse call systems, building automation systems, electronic access control systems, CCTV, and related site technologies
- Work closely with internal stakeholders, service providers, system vendors, consultants, and implementation partners to ensure technology solutions align with operational requirements, organizational standards, cybersecurity expectations, and long-term technology objectives
- Maintain working knowledge of network infrastructure technologies
- Provide technological oversight and subject matter expertise for telephone and copier services across the organization
- Install, troubleshoot, maintain, and support nurse call systems used in healthcare and long-term care environments
- Support the operation and integration of site technology systems in accordance with organizational technology standards
- Conduct technology needs assessments, requirements analysis, solution evaluations, and technical reviews
Requirements
- Bachelor's degree in Computer Engineering, Information Technology, Electrical Engineering, or related field
- 3-7 years of experience supporting network infrastructure, telecommunications, healthcare technology, building systems, or related technology environments
- Working knowledge of network infrastructure technologies including Fortinet firewalls, IPsec VPNs, WAN management, Ubiquiti Enterprise switches, Ubiquiti Enterprise wireless solutions, VLANs, DHCP, DNS, LAN/WAN connectivity, WiFi, fibre infrastructure, and related network hardware
- Knowledge of telephone and communications platforms such as Panasonic, Avaya, e-MetroTel, Grandstream, Toshiba, or similar VoIP/PBX solutions
- Familiarity with nurse call systems such as Austco, Carehawk, SARA, MyAlert, or similar resident communication and emergency response platforms
- Ability to support and coordinate site technology systems including Building Automation Systems (BAS), electronic door access systems, CCTV/video surveillance systems, and related technologies
- Proven ability to collaborate with service providers, system vendors, contractors, consultants, and operational stakeholders
- Strong understanding of requirements analysis, solution evaluation, technical review processes, technology governance, and lifecycle management
- Familiarity with healthcare, long-term care, senior living, hospitality, or multi-site facility environments is considered an asset
- Experience with Microsoft 365, Azure, and related cloud-based services is considered an asset
- Strong communication, problem-solving, project coordination, and documentation skills
Benefits
- Competitive salary with health benefits and paid time off
- Opportunities for training, education, and advancement
- A diverse and inclusive leadership team
- Your hard work is celebrated and rewarded
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