Entry - level ZEISS Field Service Technician installing, calibrating, troubleshooting, and repairing CMM and metrology equipment. Supporting Canadian customers and senior technicians from a remote Toronto - area position.
About the role
- Field Service Engineer handling installations and customer training for GC and GC/MS in Canada. Providing adherence to safety guidelines and technical support to clients across provinces.
Responsibilities
- Installs, repairs, and trains customers on GC and GC/MS instrumentation on-site
- Adherence to environmental health and safety guidelines
- Proactive response to potential equipment or software issues
- Acts as internal resource on technical issues and manages product escalations
- Collaborates with various teams to provide solutions to customers
- May deliver internal technical training and maintenance seminars
- May engage with large volume customers for calibration and qualification
Requirements
- Baccalauréat ou maîtrise en chimie ou en biochimie, ou diplôme équivalent
- Plus de 2 ans d’expérience professionnelle pertinente
- Solides compétences logiques en matière de dépannage
- Une expérience d’opérateur en CPG, CPG-SM, CPG-QQQ est requise.
- Connaissances en matière d’application requises
- Aptitude à résoudre des problèmes pouvant entraîner des répercussions graves liés au matériel, aux logiciels ou aux applications du client.
- Focalisation sur la recherche de solutions
- Expérience en génomique, un atout
- Solides compétences en relation avec la clientèle requises
- Disposition à se déplacer (jusqu’à 30 % du temps) et à séjourner à l’extérieur
- Respect des formalités de vérification de la fiabilité exigées par les gouvernements fédéral et provinciaux, au besoin, lors de travaux exécutés dans des installations gouvernementales
- Volonté de se soumettre à des tests de dépistage de drogues et d’alcool pour accéder au site, le cas échéant
- Bilinguisme français-anglais, obligatoire
Benefits
- Primes
- Actions
- Avantages sociaux
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