Field Electrical Technologist servicing electrical power systems and working alongside experienced technicians. Delivering safe, reliable, and high - quality field services to industrial and utility clients.
About the role
- Field Support Specialist serving as the front line of technical support for client IT issues. Traveling to client sites in Vancouver and surrounding areas for troubleshooting and equipment delivery.
Responsibilities
- Travel to and between client locations on a daily basis to troubleshoot and resolve IT issues, deliver and configure IT equipment, and act as "hands and feet" for remote technicians.
- Maintain ticket hygiene by managing and completing tickets from initiation to resolution.
- Utilize knowledge base resources, including ITGlue, and seek guidance from superiors and peers as needed.
- Update internal documentation and knowledge base resources to ensure accurate and up-to-date information is available for reference.
- Attend all required meetings, including Pod Huddles, one-on-one sessions, and team meetings.
- Collaborate with supervisors and appropriate stakeholders to ensure efficient use of resources which include seeking approval before initiating work on a solution, particularly for time-intensive tasks.
- Make decisions related to access permissions and prioritization of incoming tickets, ensuring high-priority issues are addressed promptly.
- Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and Nucleus services.
Requirements
- A minimum high school diploma is required; post-secondary education in a related field is an asset.
- 2-3 years of experience working in the IT field or at a Managed Services Provider.
- A valid Class 5 BC driver’s license is required, as is access to reliable transportation.
- Familiarity with helpdesk and knowledge base tools (e.g., ITGlue, ConnectWise Manage & Automate) is a plus.
- Excellent computer literacy skills and skills in MS Office Suite.
- Ability to multi-task, prioritize and work independently.
- Ability to maintain confidential information.
Benefits
- Comprehensive Benefits, including a Health Spending Account and RRSP Matching program
- Birthdays off!
- Competitive Salary & Annual Vacation Time
- Hybrid Remote Environment
- In-Person and Virtual Staff Socials – we offer an outgoing culture that provides lots of opportunities to connect with your co-workers
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Heavy Duty Mechanic maintaining and troubleshooting mining equipment for Sandvik. Responsibilities include equipment commissioning and ensuring safety compliance standards.
Field Service Technician at Moneris, providing technical expertise in installing and maintaining equipment. Working on - site with clients in Quebec City to ensure customer satisfaction.
Field Service Technician providing installation, maintenance, and training support for LB Foster's friction management lubricators. Extensive North American travel required for this position.
Field Service Technician responsible for troubleshooting and maintaining heavy duty mining equipment. Working on - site in Nunavut with support from a global network of technicians.
Field Service Technician responsible for the maintenance of underground mining equipment at Sandvik. Troubleshooting, repairing, and commissioning equipment while ensuring compliance with safety standards.
Field Service Technician maintaining and repairing underground mining equipment and heavy machinery. Joining Sandvik to work closely with global teams while ensuring safety regulations are met.
Senior Technician performing maintenance and diagnostics on transformers for Shermco Industries. Responsible for oil processing, troubleshooting, and conducting inspections during field operations across Canada and USA.
Lead Field Service Technician managing HVAC systems operations through strategic initiatives at Honeywell. Driving customer satisfaction and business growth with cross - functional collaboration.
Field Electrical Technologist working on medium - and high - voltage equipment for power systems projects. Mentoring junior technicians and ensuring safe, reliable service for clients.