Field Service Technician performing installations and service calls for ATMs and self - checkout systems. Engaging with customers to maintain equipment and address issues in a timely manner.
About the role
- Field Service Technician for Nestlé performing installation and servicing of beverage dispensing equipment. Working in Edmonton, AB with a focus on customer satisfaction and maintenance.
Responsibilities
- Receive dispatched service call via dispatcher
- Perform preventative maintenance as required
- Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste
- Provide training to customers on the daily maintenance of the dispensing equipment
- Follow up with account until the service call is completed
- Report all service activities accurately on invoice/service orders at the completion of every call
- Complete and submit all other pertinent information required by supervisor/manager in a timely manner
- Maintain accurate parts and equipment inventories, keeping vehicle clean and organized
- Travel throughout region to assist other technicians as needed
- Interact with sales team, call center, help desk and other technicians
- Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out
Requirements
- Secondary education diploma or equivalent combination of education and experience
- Minimum 2 years of previous field service experience
- Working knowledge in electrical, mechanical reading schematics, measuring load and customer service
- Valid driver’s license and clean driver’s abstract
- Must be able to regularly lift and install equipment of up to 25 kilograms
- Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence
- Excellent organizational and planning skills
- Demonstrated ability to learn
- Must be available and willing to participate in the afterhours on call rotation
Benefits
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and five personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
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