Principal Site Reliability Engineer responsible for AWS infrastructure and reliability engineering. Collaborating across teams to enhance platform performance and security practices.
About the role
- DevOps Engineer supporting Air-Tech software and infrastructure across airline operations. Handling deployments, cloud resources, and automating critical processes in complex environments.
Responsibilities
- Support the Air-Tech software and associated infrastructure within complex customer environments
- Prepare, initiate, and monitor deployments of the Air-Tech software
- Provision new customer cloud environments as required
- Perform other environment maintenance tasks based on internal plans or requests from other teams
- Streamline operations work through continuous improvement initiatives (such as automation, process improvement, remote monitoring, documentation, and others)
- Diagnose environment or software problems by reviewing logs, configuration, and other details; and applying standard procedures, findings from internet research, and your own experience
- Work with a wide variety of technologies
- Take the lead on certain technical and process improvements
- Manage, monitor, analyze, and document changes to client environments, following change management procedures
- Help establish and follow processes and checklists, ensuring consistent results for routine and common tasks and ultimately automating where appropriate
- Help improve our monitoring, alerting, environment maintenance, and provisioning tools
- Collaborate with other Air-Tech teams, including Incident Management, Product, and Engineering
- Participate in rotating on-call shifts
- Learn and adapt quickly, advancing your skills and knowledge with support from your manager and the team
Requirements
- At least 3 – 5 years of previous experience working within an IT operations, cloud operations, DevOps, or managed services environment
- Highly self-motivated and self-directed with a passion for technology
- Solid foundation working with Windows OS and/or Linux
- Experience with AWS (especially EC2, S3, ECS, DataSync, and networking fundamentals with VPCs, subnets, security groups, etc.)
- Experience with monitoring and alerting tools
- Experience with one or more of the following:
- ---> Message broker / message queueing or similar systems, such as RabbitMQ, WebSphere MQ, Apache Kafka, ActiveMQ
- ---> NoSQL databases, such as MongoDB, DynamoDB, Redis
- ---> Relational databases, such as MySQL, Postgres
- ---> Remote monitoring and log automation tools
- ---> General IP networking fundamentals
- Familiarity with an Infrastructure as Code (IaC) approach to provisioning and managing IT infrastructure is an asset.
- Familiarity with CI/CD Pipelines and orchestration (ArgoCD)
- Experience of scripting (PowerShell, JavaScript, …) and automation
- Familiarity with security best practices in cloud environments.
- Experience with airlines and related systems is considered an asset but not required. You will learn on the job.
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