Business Analyst supporting agile software development at CIEE, a nonprofit study abroad and intercultural exchange organization. Translating business needs into requirements, dashboards, testing, and process improvements.
About the role
- Solutions Analyst delivering Genesys Cloud CX contact-center solutions for Alithya. Analyzing requirements, designing solutions, documenting tests, and supporting production deployment.
Responsibilities
- Exchange with business and technology stakeholders to understand the context and nature of their needs
- Participate in identifying realistic and feasible solutions that address expressed needs
- Analyze needs and produce the documentation necessary for their understanding
- Participate in solution design, including change impact analysis
- Prepare documentation needed to validate requirements and acceptance tests
- Document needs and success criteria to confirm coverage and establish acceptance tests
- Support the delivery team in implementing solutions and conducting quality testing
- Develop technical and user documentation
- Support the delivery team during production deployments
- Conduct post-implementation follow-up to measure stakeholder satisfaction and control the impacts of changes
Requirements
- College or university degree, or equivalent
- 3+ years of relevant experience
- Experience with Genesys Cloud CX contact center products
- Advanced analytical, writing, and synthesis skills
- Fluent in French
- Proficient in English, required for frequent communication with clients outside Quebec
Benefits
- Work–life balance with flexible work options
- Unlimited Vacation Plan
- 24/7 virtual healthcare
- Wellness portal supporting physical, mental, emotional, and financial well‑being
- Access to thousands of online courses and certifications
- Exclusive leadership programs
- Tuition reimbursement program for external training
- Employee Share Purchase Plan with matched contributions
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