Allegion (NYSE: ALLE) is a global pioneer in seamless access, with leading brands like CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® and Von Duprin®.
Focusing on security around the door and adjacent areas, Allegion secures people and assets with a range of solutions for homes, businesses, schools and institutions.

Allegion

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customer-support

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

Allegion (NYSE: ALLE) is a global pioneer in seamless access, with leading brands like CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® and Von Duprin®. Focusing on security around the door and adjacent areas, Allegion secures people and assets with a range of solutions for homes, businesses, schools and institutions.

• Communicate directly with customers by phone and email to identify and resolve a wide range of issues and inquiries regarding product availability, order fulfillment, post-shipment issues, programs, pricing, and policies.
• Investigate, document, and administer product warranty programs, including credits, replacements, and return material authorizations (RMAs).
• Accurately and promptly enter and modify customer orders in the company’s operating system.
• Collaborate with internal departments to ensure accurate account management and resolution of customer issues.
• Adhere to all service level agreements as established by management.

Residential Support Representative 1 – Bilingual, French/English

Bilingual Support Representative providing customer service via phone and email in Canada. Collaborating with internal teams to resolve customer inquiries and meet corporate goals.

field-engineer

• Perform service, repair, and preventative maintenance work in accordance with the service program for the specific customer.
• Accurately record work record details, productive versus travel time, and parts used for each job.
• Stay updated on changes to Stanley equipment and Ansi156.10 standards.
• Maintain company vehicles, tools, and property responsibly.
• Manage inventory for the service vehicle and keep an inventory log.
• Maintain excellent customer relations and provide high-quality service.
• Assist and instruct others in service methods.

Field Service Technician

Field Service Technician servicing and repairing automatic doors for Allegion. Performing maintenance work, managing inventory, and ensuring customer satisfaction.

Allegion

About the company

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Residential Support Representative 1 – Bilingual, French/English

Allegion

Field Service Technician

Allegion