Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- Bilingual Support Representative providing customer service via phone and email in Canada. Collaborating with internal teams to resolve customer inquiries and meet corporate goals.
Responsibilities
- Communicate directly with customers by phone and email to identify and resolve a wide range of issues and inquiries regarding product availability, order fulfillment, post-shipment issues, programs, pricing, and policies.
- Investigate, document, and administer product warranty programs, including credits, replacements, and return material authorizations (RMAs).
- Accurately and promptly enter and modify customer orders in the company’s operating system.
- Collaborate with internal departments to ensure accurate account management and resolution of customer issues.
- Adhere to all service level agreements as established by management.
Requirements
- Minimum 2–3 years of experience in customer service or the industry.
- Call center experience preferred.
- Bilingual (French/English) required.
- Knowledge of Microsoft Office and the manufacturing operating system (AS400).
Benefits
- Health, dental, and other insurance coverage to help you “be safe, be healthy”
- Tuition reimbursement
- Generous paid time off
- Flexible, hybrid work model
- Community engagement and volunteer opportunities so you can “serve others, not yourself”
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