Technical account support specialist resolving hardware and software issues for Solink’s cloud video - security platform. Managing escalations, projects, and client relationships across support and technical teams.
About the role
- German-speaking freelance customer service for TRETMANN’s innovative sports equipment. Handling written Amazon and email support plus incoming calls remotely.
Responsibilities
- Respond to customer inquiries by email and through Amazon
- Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
- Answer incoming calls and provide information about products
- Coordinate with logistics and returns teams
- Keep the ticketing system up to date and document inquiries
- Contribute ideas for improving customer service
- Support customers in using rowing machines, pedal exercisers, and other sports equipment
Requirements
- Native-level German, both written and spoken
- Experience communicating with customers in writing
- Ability to formulate messages confidently and accurately
- Experience providing customer service through Amazon
- Knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns processing
- Telephone support experience
- Friendly and patient manner in stressful situations
- Experience working from home
- Ability to structure your daily work independently and communicate proactively
- Own laptop, USB headset, stable internet connection, and a quiet room for calls
- Flexibility regarding working hours: 40 hours per week from October to March; 20 to 40 hours per week in summer, by agreement
- Basic technical understanding of sports equipment is a plus
Benefits
- 100% remote work, regardless of where you live
- No commute and no on-site attendance required
- Small team with direct communication and short decision-making paths
- Dedicated point of contact from day one
- Comprehensive product training
- Set service hours with no night shifts or weekend work
- Timely payment in euros
- Long-term collaboration
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Experience level
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Degree requirement
No Education Requirement
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