Prollenium Medical Technologies Inc.
is a fast-growing Canadian manufacturer and distributor of premium HA dermal filler.
We are proud to address all of our client's needs through streamlined medical device innovation.
Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results.
US FDA, Health Canada, and CE approvals, over 4 million syringes in the Revanesse product line have been sold to 80+ countries world-wide.
Prollenium is the only manufacturer of Hyaluronic Acid dermal fillers in North America.
Join our dedication to innovation.

Prollenium Medical Technologies Inc.

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customer-support

Prollenium Medical Technologies Inc. is a Canadian medical aesthetics company that researches, develops, and manufactures hyaluronic acid (HA) dermal fillers and related products for aesthetic practitioners worldwide. The company focuses on product development, innovative research, and quality manufacturing of the Revanesse product line, aiming to advance and reshape the medical aesthetics market while providing global sales and practitioner support.

Prollenium Medical Technologies Inc. is a fast-growing Canadian manufacturer and distributor of premium HA dermal filler. We are proud to address all of our client's needs through streamlined medical device innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. US FDA, Health Canada, and CE approvals, over 4 million syringes in the Revanesse product line have been sold to 80+ countries world-wide.

Prollenium is the only manufacturer of Hyaluronic Acid dermal fillers in North America. Join our dedication to innovation.

• Provide professional customer service and support to customers in both English and French by phone and email
• Process orders, payments, refunds, returns, and customer account updates accurately and efficiently
• Respond to inquiries related to orders, products, accounts, billing, and service matters
• Set up new customer accounts and verify required information, including medical licences where applicable
• Add customer records to the system and verify medical licences and required information for reporting
• Coordinate with Sales, Shipping, Logistics, Finance, QA/QC, and other internal teams to resolve customer and order-related issues
• Support Sales representatives with account information, order inquiries, and reports
• Record and escalate customer complaints and adverse events to the appropriate Quality team
• Maintain accurate and complete customer records within company systems
• Develop a strong understanding of Prollenium's products and services
• Report to the Customer Service Supervisor

Bilingual Customer Service Representative

Bilingual representative supporting English- and French-speaking customers for Prollenium's medical aesthetics products. Processing orders, managing accounts, and resolving issues in a hybrid Richmond Hill role.

• Lead, coach, mentor, and develop the Customer Service team
• Establish performance expectations and provide coaching, feedback, and development opportunities
• Conduct performance reviews, development planning, and succession planning
• Lead continuous improvement initiatives for customer service processes, order management, service levels, and operational efficiency
• Analyze customer service and business data to identify trends, root causes, risks, and opportunities
• Develop and monitor KPIs including order accuracy, process cycle time, response and complaint resolution times, customer satisfaction, and service level attainment
• Implement corrective and preventive actions when performance falls below targets
• Partner with cross-functional teams to streamline processes, eliminate waste, improve communication, and enhance customer experience
• Support optimization of ERP, CRM, and customer service technologies
• Oversee customer account setup, maintenance, compliance, documentation verification, and order processing
• Manage returns, refunds, and Returned Merchandise Authorizations (RMAs)
• Oversee payment-related activities and resolve order-processing issues with Sales and Finance
• Manage sales representative inventory and car stock programs
• Communicate customer insights, trends, risks, and opportunities to leadership
• Prepare and present customer service metrics, performance reports, business insights, and recommendations
• Support strategic initiatives and other assigned duties
• Report to the Vice President, Product Supply & Contingency Planning

Customer Service Manager

Customer Service Manager leading teams, KPIs, and order-to-cash improvements. Supporting Prollenium’s Canadian medical-device and dermal-filler operations.

compliance

• Manage regulatory affairs projects, applications, and submissions for Class I–III medical devices and support mandates involving cosmetic products
• Prepare, review, and maintain technical and regulatory documentation for medical devices and equipment
• Maintain technical files, device/equipment specifications, drawings, test reports, risk documentation, labelling, and Instructions for Use (IFUs)
• Review equipment and product changes for regulatory impact and required documentation
• Support equipment qualification, verification, validation, and performance-testing documentation
• Support regulatory submissions, registrations, licenses, amendments, and renewals for Health Canada, US FDA, EU, and other applicable authorities
• Coordinate regulatory documentation from equipment manufacturers, suppliers, and contract manufacturers
• Support change controls, deviations, CAPAs, and non-conformances with regulatory impact
• Assist with Technical Files, Design Dossiers, PMCF documentation, PSURs, and other regulatory records
• Support regulatory audits and inspections and ensure requested documentation is accurate and readily available
• Prepare and support ARTG applications
• Support external audit preparation, including Microbiology, MDSAP, FDA, and CE audits
• Provide regulatory inputs for Management Review
• Support quality, microbiology, and other applicable audits and resolution of non-conformances
• Report to the Chief Regulatory, Clinical and Medical Affairs Officer
• Work cross-functionally to ensure medical devices, equipment, and associated documentation meet regulatory requirements and timelines

Regulatory Affairs Specialist

Regulatory Affairs Specialist managing medical-device submissions, documentation, and audits for Canadian HA filler manufacturer Prollenium. Supporting Health Canada, FDA, EU, and quality-regulatory requirements.

buyer

• Procure raw materials, packaging components, consumables, and services to support production while monitoring inventory levels and ensuring uninterrupted material availability across all manufacturing sites.
• Create, issue, and manage Purchase Orders (POs), Work Orders (WOs), and supplier schedules based on production forecasts; provide long-term material forecasts for blanket orders and vendor planning.
• Develop and maintain strong supplier relationships by negotiating pricing, lead times, contracts, and service levels while monitoring supplier performance and identifying opportunities for cost savings and supply chain improvements.
• Maintain accurate ERP master data, including material setup, descriptions, costing, supplier information, and purchasing records; generate daily, weekly, and monthly procurement and inventory reports.
• Maintain complete inventory and purchasing documentation, including COAs, COCs, SDSs, packing lists, invoices, RMAs, and other records to ensure full traceability and regulatory compliance.
• Coordinate with Receiving, Shipping, Manufacturing, Inventory Control, Accounting, and Quality to manage incoming and outgoing materials, vendor returns (RMA), inventory transfers, and material availability for production.
• Partner with Quality Assurance and Quality Control to review material documentation, request labels for controlled inventory, manage expiring materials, coordinate disposition activities, and ensure compliance with company and regulatory requirements.
• Participate in inventory counts, monitor inventory accuracy, and support inventory optimization initiatives to minimize shortages, excess inventory, and material obsolescence.
• Collaborate with Manufacturing, Planning, Quality, and Engineering to identify alternate or backup materials, support new product introductions, and mitigate supply chain risks.
• Ensure procurement activities comply with company policies, ISO 13485, GMP, and applicable regulatory requirements while supporting departmental goals, continuous improvement initiatives, and operational excellence.
• Perform other related duties as assigned.

Buyer

Buyer responsible for procurement of materials and services for manufacturing at Prollenium Medical Technologies. Ensuring timely supply, inventory levels, and compliance in a hybrid role.

software-engineer

• Conduct validation, temperature mapping, and calibration activities
• Measure instruments, software performance and machine performance to determine operating as defined and required
• Establish and maintain methods to control the biomanufacturing processes
• Develop effective ways to monitor product performance and analyze data
• Generate, execute and review qualification and validation studies according to approved protocols and SOPs
• Write protocol documents and reports for validation
• Analyze testing results and determine their acceptability
• Adhere to strict documentation, reviews and approvals
• Investigate and troubleshoot problems and determine solutions

Validation Engineering Associate

Validation Specialist focusing on validation activities for biomanufacturing processes. Collaborating with various departments to ensure compliance with manufacturing standards and protocols.

Prollenium Medical Technologies Inc. is a fast-growing Canadian manufacturer and distributor of premium HA dermal filler. We are proud to address all of our client's needs through streamlined medical device innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. US FDA, Health Canada, and CE approvals, over 4 million syringes in the Revanesse product line have been sold to 80+ countries world-wide. Prollenium is the only manufacturer of Hyaluronic Acid dermal fillers in North America. Join our dedication to innovation.

Prollenium Medical Technologies Inc.

About the company

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5 jobs found

Bilingual Customer Service Representative

Prollenium Medical Technologies Inc.

Customer Service Manager

Prollenium Medical Technologies Inc.

Regulatory Affairs Specialist

Prollenium Medical Technologies Inc.

Buyer

Prollenium Medical Technologies Inc.

Validation Engineering Associate

Prollenium Medical Technologies Inc.