About the role

Bilingual Customer Service Associate managing customer inquiries and ensuring satisfaction for Allianz Partners. Handling diverse client requests while emphasizing compliance and privacy in a remote setting.

Responsibilities

Handle inbound customer inquiries via phone and email with professionalism and empathy
Provide exceptional service by thoroughly explaining benefit coverage, ensuring customer satisfaction, and building strong rapport
Open and manage insurance cases, guiding clients through their service needs with care and efficiency
Anticipate customer needs by providing relevant solutions and staying updated on product and policy updates
Accurately enter and research customer data, enter customer information into software, interpret policies, and initiate claims as needed
Send claim forms, answer claims status questions, and resolve policy inquiries
Provide pre-trip assistance, answer related questions, and interpret policies to clarify benefits and limitations
Assist clients in navigating pertinent websites for online content and claim submission
Administer and enforce client confidentiality regarding Canada’s Personal Information Protection and Electronic Document Act

Post-secondary education or equivalent work experience
Experience in a customer service call center environment is highly preferred
Excellent communication skills, both verbal and written
Strong multi-tasking abilities, including typing while engaging with customers
Proven problem-solving skills and the ability to use initiative and independent judgment
Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction
Fluency in French is required for this role
Flexibility to work a rotating schedule between 6:30am and 12:30am Eastern Time