Agent(e) d’admission en santé mentale chez Dialogue, fournisseur canadien de soins virtuels. Accueil téléphonique des membres, coordination des rendez - vous et accès aux soins du PAE.
About the role
- Inside Service Agent handling insurance service, billing, and FNOL calls for Allstate Canada. Managing policy renewals, customer inquiries, and Auto and Property product support remotely.
Responsibilities
- Answer service and billing calls and first notice of loss (FNOL) calls from customers
- Respond to customer inquiries about their policies
- Provide personalized insurance service as a Trusted Advisor
- Promote Allstate features and benefits during portfolio reviews
- Manage policy renewals and policy changes
- Reply to online requests
- Promote client loyalty through attention to detail and relationship building
- Upsell and cross-sell Auto and Property products according to underwriting guidelines
- Support and guide customers during FNOL claim calls
- Document loss details in the claim system
- Perform specified claim tasks and transfer or assign claims to a Claim Advisor
- Meet and exceed key performance and attendance metrics
- Report to the Manager, Inside Service
Requirements
- Post-secondary education or equivalent work experience
- Must have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in
- Must have 1 - 3 years customer service experience
- Must speak, read and write English
- Proficient computer skills in MS Office applications
- This is a work from home position; you must have a space conducive to working from home
- Ability to work evenings is required
- Available to work all hours of operation, Monday to Friday, 8 am to 8 pm EST
- Standard work week of 37.5 hours
- Call center and insurance experience is preferred
Benefits
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
- Workplace accommodations
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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