Sales Engineering Manager leading Zscaler’s cybersecurity and Gen AI portfolio in Canada. Growing the sales engineering team and driving value - based solutions for customers and partners.
About the role
- Senior Sales Engineer supporting enterprise customers integrating Alpaca’s brokerage APIs. Bridging sales, technical solutions, compliance, and global engineering for financial-services partners.
Responsibilities
- Provide technical support and relationship management for existing enterprise customers throughout the partner lifecycle.
- Partner with Sales and Solutions teams on pre-sales technical discussions, solution design, API consultations, and product and technical presentations.
- Guide new enterprise customers through API integration, implementation, and onboarding.
- Collaborate with Product and Engineering to improve localized experiences and translate business and technical requirements into specifications.
- Serve as the product and technical subject matter expert for the Alpaca platform.
- Work with local compliance and operations teams to understand local and regional product requirements.
- Own technical sales engagements end-to-end, including discovery calls, solution validation, RFPs, security questionnaires, and demo strategy and execution.
- Create sales support materials and documentation for new features and products.
- Coordinate with local regulators, vendors, and partners and relay requirements to global Product and Engineering teams.
- Help customers adopt Alpaca’s platform while maintaining high technical and customer support standards; travel as needed.
- Track product development timelines and collaborate on testing and rolling out new features to partners.
Requirements
- Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 5+ years), ideally at API or SaaS-first companies.
- Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON.
- Able to translate complex technical concepts into simple, understandable terms.
- Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail.
- Fluency in Mandarin for customer interactions.
- Sufficient English proficiency to collaborate effectively with the global team.
Benefits
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
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