About the role

Growth Product Manager at Brilliant Harvest enhancing product engagement for heavy equipment dealerships. Building features that drive customer success and retention through active field engagement.

Responsibilities

Own the Growth Loop
Define and own product growth metrics: activation rates, feature adoption, time-to-value, and retention across the dealer base.
Identify where dealers stall in the product journey and build solutions.
Design and run experiments to improve adoption. Prioritize ruthlessly based on what moves the metrics.
Work with Engineering, Design, and Technical Product Managers to ship growth features fast and learn from them.
Customer Understanding & Feedback Loop
Understand the dealership business model.
Translate what you hear in the field into structured product insight.
Be the connective tissue between what CS experiences with customers and what the engineering team builds.
Product-Led Customer Enablement
Design onboarding, education, and activation experiences as core product features.
Collaborate cross-functionally with CS to identify and resolve process bottlenecks.
Capture customer victories.
Product Communication
Write product updates and dealer-facing communications.

3–5 years in product management, with experience owning growth, activation, or retention metrics — ideally in a B2B SaaS environment.
Background in customer success, account management, or field enablement, you've been in front of customers through the hard parts, not just analyzed them from a distance.
B2B2C experience: you understand what it means to drive value at two layers of a customer relationship simultaneously.
Familiarity with how equipment dealerships operate is a strong plus, service departments, parts counters, the way things actually work on the floor.
Proven ability to influence without authority, cross-functionally, and with customers who didn't ask for change.
Comfortable with ambiguity. You define the problem, find the signal, and decide what to build — without waiting to be told.
Strong communicator, written and verbal. You can present to a shop floor crew or a leadership team and adjust accordingly.
Data-literate. You know how to set up a metric, interpret results, and change course based on what you learn.
Willing and able to travel up to 10% — dealerships, farm sites, wherever the customers are.

Be part of a high-performing team led by an experienced entrepreneur
Remote-first role with a flexible work environment
A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work
A collaborative culture that values growth, learning, and impact
Competitive compensation, ESOP, and benefits