Senior Marketing Specialist coordinating campaigns, content, vendors, and launches for HearCANADA’s Canadian hearing - care clinics. Managing retail marketing projects across digital and traditional channels.
About the role
- Senior Analyst governing customer-facing communications for American Express. Managing content audits, compliance alignment, budgets, and strategic marketing projects.
Responsibilities
- Conduct regular audits of customer-facing servicing-related communications for consistency in messaging, tone, and visual identity
- Ensure communications meet GCO, Compliance, and brand standards; identify and resolve gaps or outdated content
- Project manage end-to-end review, approval, and implementation of updated and new content
- Coordinate with legal, compliance, product, and marketing teams
- Manage updates to internal databases and maintain accurate, accessible information
- Develop and maintain a content governance framework and process documentation
- Collaborate with Product, Compliance, Risk, and Communications stakeholders to maintain message alignment and operational integrity
- Manage project budgets, track expenses, and deliver initiatives within scope and on time
- Track, report, and communicate progress on key deliverables
- Support marketing and enablement initiatives driving engagement, awareness, and spend diversification
- Lead and support strategic special projects advancing enterprise priorities
Requirements
- Strong experience in project management and budget management, particularly in content management, marketing, or communications
- Excellent understanding of brand consistency and regulatory requirements
- Strong relationship-building and collaboration skills across cross-functional teams, including Legal, Compliance, and Product
- Exceptional organization, prioritization, and communication skills; ability to manage multiple complex projects simultaneously
- Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Sharepoint)
- Experience with content management systems (CMS) and project management tools (e.g. Jira, Archer, RASQ, RAVEN) is an asset
- Employment eligibility to work with American Express is required; the company will not pursue visa sponsorship
- Successful completion of a background verification check, subject to applicable laws and regulations
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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