About the role

Bilingual customer experience specialist supporting Amynta’s dealer clients and national sales team. Coordinating service, sales support, CRM administration, and order fulfillment remotely.

Responsibilities

Provide best-in-class customer service, support, and assistance to external clients and internal departments
Correspond with members of the sales team via phone or email
Perform daily administration and coordination of customer service activities
Liaise with the sales team to coordinate in-field support
Collaborate with Marketing and coordinate with the Distribution Centre to ship regular sales supply orders
Assemble marketing and sales collateral and POS materials
Maintain strong knowledge of Sym-Tech products
Meet or exceed monthly call center performance objectives, including call quality and performance objectives
Accurately complete appropriate documentation for each transaction and keep CRM records up to date
Work closely with Accounting to ensure accurate processing of cancellations, refunds, and adjustments
Perform additional duties, tasks, and projects as required by Management

3+ years of customer service experience or relevant industry experience
Fluent bilingual French and English, written and spoken
Passion and desire to consistently and compassionately deliver a superior customer experience
Energetic, friendly, outgoing, proactive personality and phone business acumen
Ability to learn new processes quickly, prioritize activities, and work well under pressure in a fast-paced environment
Proven ability to adapt to changing situations
Excellent written and oral communication skills
Demonstrated experience with customer escalation, conflict resolution, and negotiation
Strong willingness to problem solve and work well with minimal supervision
Strong team building skills and ability to work well within a close team environment; self-sufficient and resourceful
Proficient in the MS Office suite
CRM experience is an asset
May be required to work overtime as per business needs

Equal Employment Opportunity policy
Reasonable accommodation throughout the recruitment process for applicants with disabilities
Additional support or adjustments to processes, procedures, methods of conveying information, or physical environment where needed
Overtime may be available as required by business needs